Yeah, it's a shame that I'm having issues with this company again as well, especially after how many good things I've said about them. I've used them for just under a year, but the VPS is just far too unstable these days. My load times are constantly fluctuating, frequently around 1.5-3 on all accounts. The email constantly doesn't work as they've had (or maybe still have) spammers on their network. And every time I write up a ticket their response is, "Sir, the server looks fine to me."
lol. They really do have okay support and the owner, Oscar, is great, but I think a bluehost vps is looking like the way to go for me.