Customer Service Review -
Two words - First Class.
I had an issue trying to get GAP to scrape articles or update and I felt like I had tried everything so I contacted customer service. After 4 or 5 emails, customer service was able to identify the problem being a bad proxy that I had previously set up in Internet Explorer.
Apparently GAP scrapes its articles through IE, so to avoid running into the same problem I had, make sure to UNcheck "use a proxy server" within IE before trying to run the application. Of course, you can (and should) still use proxies in GAP, just make sure you're not using a bad one in IE.
Problem solved. Excellent customer service. I really appreciate it.