masteraffmarket
Power Member
- Nov 5, 2008
- 585
- 452
Ive emailed you with questions about the service and Im still waiting on a response
Permanently Closed Marketplace Sales Thread
- Thread starter BassTrackerBoats
- Start date
- Status
- Mar 10, 2010
- 42,695
- 107,110
Can you please do me a favor and resend that email, or even better - shoot me a PM and I'll address those questions asap!
Hi Greg, hope you are well
We all appreciate that problems can arise from time to time, you could have handled this much better by posting in detail what exactly has happened to your service. You could also have handled it better by being frank as to when the service will again be running the way it was for the past year or so. We have had amazing results which to be honest outperformed many other much more expensive services. I am not interested in a refund as the amount we have paid you is very small compared to how much it has made our company. I am very concerned that your service will never be back to how it was, It would help me a lot personally if you could give me a frank no BS assessment of what you expect will happen in the next few months so I can make arrangements elsewhere if need be. Once you do have it back up I will certainly be returning as your asking price for what you do is very small.
I even do not mind paying you a lot more if you can handle the SEO for my company on a more personal level as you obviously have what it takes to rank a site without getting it hit by a penalty.
Whatever happens I am not mad or upset with you.
Our sites too have only had very low quality backlinks indexed since you started to have problems, the other problems were that the backlinks that were supposed to be mine were pointing at someone elses site so it seems to me we were paying for SEO to benefit someone else which is very saddening.
I hope it works out for you
- Mar 10, 2010
- 42,695
- 107,110
Hi and thank you for coming forward with this issue. I appreciate the kind words regarding the service and how you are approaching this situation.
However, it is our job to make things right and rebuild all your affected link pushes as that is how we operate, and anything less than perfect at the end would be unacceptable for us. The only one thing that I will ask from you is for you to email me ([email protected]) which link pushes were affected, and I can assure you that those will be rebuilt from scratch to meet the level of quality we have delivered time and time again.
standfast999
Newbie
- Oct 25, 2010
- 13
- 1
hi
is the new 5.0 service working as advertised?
is the new 5.0 service working as advertised?
- Mar 10, 2010
- 42,695
- 107,110
Sent you a PM. With a system as complex as Linkpushing - it's almost impossible never to run into some technical difficulties. However, Kevin and his team are working around the clock and it's just a matter of time before Linkpushing is at its best once again!
- Mar 10, 2010
- 42,695
- 107,110
You are all set, neroweb!
I've been keeping a close eye on this thread and finally wanted to share my experience(s) with LinkPushing. I can confirm some of the other issues reported on this thread, but have also had good results with LinkPushing in the past...so my struggle today to cancel (again) was difficult to say the least.
I used LinkPush for a while, for several sites...all pre 5.0 and had really good results. Better than any other service I use/used. I did dread using their site every month to add my pushes as it was painfully slow and wouldn't load half the time. A KILLER when you are pressed for time. Their desktop app also didn't work as expected most of the time, but hey...it's hard to get results so I tolerated it month after month.
The final straw was when their site simply wouldn't load for two days (by load I mean successfully add my pushes) and even couldn't get the desktop app to work. After two days of emailing asking if they could manually add my pushes for me, and not getting a reply, I had no choice but to cancel my subscription. I liked the service, but not being able to add pushes was unacceptable...and it wasn't like it just happen that month...it had been a struggle every month.
No customer service reply was the ultimate end though...sadly.
Several months had passed and I still received their emails about the new 5.0 and decided to try them again. At the end of the first month (end of Feb) my five pushes still didn't complete.
I'm not a hot-head, so I am pretty Zen about stuff like this and simply emailed asking what the deal was. Maybe I was too Zen because I was kind of blown off and told that "it takes time for them to complete and if had been over 20-30 days to let them know."
Um, first...I was grateful I got a reply this time after past experience, but at the very least I felt that they could have at least checked my account before giving me a cookie cutter reply. I appreciate being busy as much as the next guy, but if your going to reply at all...take the extra two minutes and LOOK at the account.
I then re-confirmed that it was outside of the window that they said should be normal and then they asked for my user ID so they could investigate. Great!
And then a day or two went by with no reply. Surely that could have been checked within the hour after I sent it (5 min later).
I was then informed that there was a problem with their system, as identified in this thread, and that they would fix it.
No problem. These things happen.
To this day, March 20th...one of my 5 pushes set up at the end of Jan has STILL not completed. All of my month 2 stuff is "pending" as well. I get the month 2 stuff, but the Jan push should have been handled by now or (at the very least) send me a message explaining why not. I'm pretty understanding.
For the four pushes that did finish, I checked the links and...their "not good dog."
I ALWAYS pick an article...to avoid non-relevant article submissions. From the links I received, they used anchor text from one site for the other (crossing sites as others mentioned) and the articles were all crazy nonsense...meaning not at all relevant to one the site was about. Certainly not at all what I selected for the article selection.
That's for the links that were live.
Many of the links don't even have anything on them...still (today, March 20th).
Rankings for every single keyword have also dropped. To be fair, it hasn't been 4-6 weeks yet since they completed...so them tanking (bad) at first can sometimes me normal (although concerning). If I wasn't doing other link building to neutralize this, it would be a bigger concern.
Bottom line? Not ready for primetime yet (5.0) and don't expect "good" customer service. Look, customer service is very hard to do at volume and scale when your dealing with a complicated system and limited manpower as they guys have...so just manage your expectation or not that going in.
They are smart guys, that try hard, and have a fairly unique system that can probably work for you if all the stars line up for your favor...so if you fall into that 10% by all means take advantage.
If not, then wait until some more testimonials and positive feedback/changes come into play like you would for any other service or business.
I hope this review helps at least one person. I also don't have any desire for refunds, help with my outstanding account or anything like that. This is just a cost of doing business. You win some and lose some and you have to adapt.
I used LinkPush for a while, for several sites...all pre 5.0 and had really good results. Better than any other service I use/used. I did dread using their site every month to add my pushes as it was painfully slow and wouldn't load half the time. A KILLER when you are pressed for time. Their desktop app also didn't work as expected most of the time, but hey...it's hard to get results so I tolerated it month after month.
The final straw was when their site simply wouldn't load for two days (by load I mean successfully add my pushes) and even couldn't get the desktop app to work. After two days of emailing asking if they could manually add my pushes for me, and not getting a reply, I had no choice but to cancel my subscription. I liked the service, but not being able to add pushes was unacceptable...and it wasn't like it just happen that month...it had been a struggle every month.
No customer service reply was the ultimate end though...sadly.
Several months had passed and I still received their emails about the new 5.0 and decided to try them again. At the end of the first month (end of Feb) my five pushes still didn't complete.
I'm not a hot-head, so I am pretty Zen about stuff like this and simply emailed asking what the deal was. Maybe I was too Zen because I was kind of blown off and told that "it takes time for them to complete and if had been over 20-30 days to let them know."
Um, first...I was grateful I got a reply this time after past experience, but at the very least I felt that they could have at least checked my account before giving me a cookie cutter reply. I appreciate being busy as much as the next guy, but if your going to reply at all...take the extra two minutes and LOOK at the account.
I then re-confirmed that it was outside of the window that they said should be normal and then they asked for my user ID so they could investigate. Great!
And then a day or two went by with no reply. Surely that could have been checked within the hour after I sent it (5 min later).
I was then informed that there was a problem with their system, as identified in this thread, and that they would fix it.
No problem. These things happen.
To this day, March 20th...one of my 5 pushes set up at the end of Jan has STILL not completed. All of my month 2 stuff is "pending" as well. I get the month 2 stuff, but the Jan push should have been handled by now or (at the very least) send me a message explaining why not. I'm pretty understanding.
For the four pushes that did finish, I checked the links and...their "not good dog."
I ALWAYS pick an article...to avoid non-relevant article submissions. From the links I received, they used anchor text from one site for the other (crossing sites as others mentioned) and the articles were all crazy nonsense...meaning not at all relevant to one the site was about. Certainly not at all what I selected for the article selection.
That's for the links that were live.
Many of the links don't even have anything on them...still (today, March 20th).
Rankings for every single keyword have also dropped. To be fair, it hasn't been 4-6 weeks yet since they completed...so them tanking (bad) at first can sometimes me normal (although concerning). If I wasn't doing other link building to neutralize this, it would be a bigger concern.
Bottom line? Not ready for primetime yet (5.0) and don't expect "good" customer service. Look, customer service is very hard to do at volume and scale when your dealing with a complicated system and limited manpower as they guys have...so just manage your expectation or not that going in.
They are smart guys, that try hard, and have a fairly unique system that can probably work for you if all the stars line up for your favor...so if you fall into that 10% by all means take advantage.
If not, then wait until some more testimonials and positive feedback/changes come into play like you would for any other service or business.
I hope this review helps at least one person. I also don't have any desire for refunds, help with my outstanding account or anything like that. This is just a cost of doing business. You win some and lose some and you have to adapt.
BTW - to all of the doubters out there. Linkpushing does wonders for sites, and although yes there have been some ripples in performance especially when upgrades occur, Greg and Kevin are standup guys who have a great service.. I have never had any trouble getting replies from either of them in the over 2 years I have been using the service. The LP's aren't meant to be read they are just a good source of diversity.. Although It has been suggested not to to do, I have actually used it as the only link source just to see what would happen and believe it or not I was able to rank on page 1 for very competitive terms. Now that is coupled with outstanding onsite seo as well. That being said you can't stop doing pushes or you will drop like a lead weight. The way I use it is just set it and forget it, I don't go back and look at the pushes now for a long time. It seems to work best when you don't get caught up with the minutiae of it. My humble suggestion is if it doesn't work for you then don't use it. Those who stick with them will find that in the end both Greg and Kevin will deliver as always.
- Mar 10, 2010
- 42,695
- 107,110
They are all started, Neroweb!
I appreciate you taking the time to drop by and share your experience.
We did have some bugs in our system, and we are working towards making sure that never happens again. Every client who contacted us about an issue they had or have has been dealt with or is being worked on, but as our common practice in doing business - we always make sure we do everything in our power to make the client happy and enjoy the results Linkpushing offers.
If anyone has any issues at all, please email me at [email protected] or send me a PM, and I can assure you we will take care of it and make sure you get what our service promises to deliver.
Last edited:
chinmokuyuuki
Junior Member
- Feb 10, 2010
- 152
- 49
Hello BTB
It appears your PM box is full, which is why I will post this in your thread as email support is not a thing you guys respond to quickly.
The error given is:
Failed to retrieve article details, please try more generic keywords or contact admin
Which occurs in more than 75% of the times I try to select the articles. Keywords I use for retrieving articles:
baby names
induce pregnancy
maternity wear
And the list goes on.
It appears your PM box is full, which is why I will post this in your thread as email support is not a thing you guys respond to quickly.
The error given is:
Failed to retrieve article details, please try more generic keywords or contact admin
Which occurs in more than 75% of the times I try to select the articles. Keywords I use for retrieving articles:
baby names
induce pregnancy
maternity wear
And the list goes on.
- Mar 10, 2010
- 42,695
- 107,110
We worked out all the bugs we could find and at the moment we are just testing every bit of the system to make sure everything is working exactly as it should.
For our old clients, the old pricing still applies. Please shoot me your username in Linkpushing, and I will generate a coupon to get you the old price on your desired plan.
- Mar 10, 2010
- 42,695
- 107,110
Over here it looks like all the link pushes are processing. If you want, we can delete them for you and you can submit them again, edit the articles, and I'll jump start them for you. Shoot me a PM with the names of the link pushes you want removed and we'll take care of the rest.
- Status