Hello,
We’ve been active on this forum for over two years, and we’ve never encountered a situation like this before—especially regarding a $5 USD transaction that you suggest we ignored. We pride ourselves on treating all our customers fairly and equally, without exception.
Could you please share your email address? If possible, I’d like to send you a direct message via the forum so we can look into this matter further. We’ll review the situation to determine if our support team overlooked your transaction—which I find unlikely, though misunderstandings or errors can occasionally occur.
Additionally, we’ve not received any communication from Cryptomus support about your transaction. We’ve had a strong partnership with Cryptomus for over a year and maintain close contact with them, so this is surprising.
Thank you for bringing this to our attention!
-- I've actually got the information that this matter have been resolved on 5th April.