Anyone have a lot of experience with paypal disputes? I purchased a service and it was not as described, in the least. Opened a claim with a simple statement that the service wasn't as described. They responded pretty hostile and tried to bully into me closing the dispute out. I escalated to claim. Any ideas?
Paypal dispute... will I win this?
- Thread starter Arsis
- Start date
- Jan 16, 2017
- 5,075
- 10,327
PayPal does not offer "buyer protection" on intangible sales.
Only way to win is you paid for the service using a credit/debit card (in which case you'd need to dispute the charge with the bank - NOT with PayPal).
Only way to win is you paid for the service using a credit/debit card (in which case you'd need to dispute the charge with the bank - NOT with PayPal).
Dogesus
Newbie
- May 4, 2018
- 32
- 4
Actually it does. Op, if it’s a digital product/service you’re going to win the dispute
CoolNicks
Registered Member
- Aug 21, 2016
- 55
- 23
How much the service cost you?
Go over and do charback on your card if you if you feel cheated. Even in card charback there is less chance to get back your money because they track ip, device etc used to buy if it was a regular device then chargeback will be declined. It depends on card processor.
Go over and do charback on your card if you if you feel cheated. Even in card charback there is less chance to get back your money because they track ip, device etc used to buy if it was a regular device then chargeback will be declined. It depends on card processor.
HoNeYBiRD
Elite Member
- May 1, 2009
- 10,187
- 12,580
Just show them all the proof you have about the service and send them the logs of your convo, where the provider threatened you, i'm pretty sure, it won't look good for the provider. If you paid with PayPal using your bank account, your only chance is PayPal, because you can't do a chargeback via credit card.
You'll hear and read conflicting things, because every case is different (at least slightly). PayPal isn't a court, where they need to follow precedents. Sometimes they decide this way, other times they decide that way. Hopefully they will decide in your favor this time around. You can't do anything else than submitting all the proofs you have against the seller and hoping for the best.
If the service wasn't as described, on top of that the seller threatened you and you have proof all of this, i don't see why you couldn't win this case.
You'll hear and read conflicting things, because every case is different (at least slightly). PayPal isn't a court, where they need to follow precedents. Sometimes they decide this way, other times they decide that way. Hopefully they will decide in your favor this time around. You can't do anything else than submitting all the proofs you have against the seller and hoping for the best.
If the service wasn't as described, on top of that the seller threatened you and you have proof all of this, i don't see why you couldn't win this case.
proxyall
Junior Member
- May 23, 2018
- 187
- 20
This is great advise, I would also like to add that any Ebay seller, if they are running a legitmate operation, will be wanting to keep you a happy customer. Threatening Bad ratings can really influence an Ebay sellers decision to refund you. Your last resort and only other option if you lose the dispute, is to leave the bad review and low rating for the seller, sending the message that they should think twice before doing that again.
