PayPal Dispute Help

Hello everyone.

So I sold an Instagram account to someone and accepted payment on 6th Feb, 2019 as G&S as that's the only option in my country and accidently clicked "Item Shipped" on PayPal instead of "Order Processed" on PayPal, which you'd usually do with electronic goods.

There were two transactions - $200 and $100. The seller raised a dispute on both the transactions on 9th Feb, 2019 as "Item Not Received" with the message "I ordered a product and it never came, he promised to send it and he never did. I would like my money back please" and now PayPal is asking me to respond by 1st March. The payment was on hold for 21 days anyway so my balance isn't negative.

I researched online and it turns out that if I could provide a fake tracking number that delivered a package to California this month, PayPal would decide it in my favor.

I tried calling PayPal before the dispute to change it to Order Processed but they just gave me steps to do it on my PC and there were "Technical Difficulties" and they told me to try again in five minutes.

So if anyone could provide a solution that worked for them before or if anyone in California ordered something online and has a tracking number that says delivered, I'd appreciate your help.

Thank you in anticipation.

Is this deal done through BHW? If so, open a ShitList.

Festinger said:

Is this deal done through BHW? If so, open a ShitList.

Click to expand...

No it was on telegram

PayPal does not provide seller protection for intangible goods. You're probably SOL.

adverts said:

PayPal does not provide seller protection for intangible goods. You're probably SOL.

Click to expand...

But since it was marked as “Item Shipped” it isn’t assumed to be intangible. Moreover, seller claimed that he didn’t “receive” it, so currently it’s being shown on PayPal that it is a tangible good. I just need a tracking number for it.

billionaire2050 said:

But since it was marked as “Item Shipped” it isn’t assumed to be intangible. Moreover, seller claimed that he didn’t “receive” it, so currently it’s being shown on PayPal that it is a tangible good. I just need a tracking number for it.

Click to expand...

If that's the case, you'll probably win the case but you need that tracking number and it'll have to show not just the state, but also the city/town too I think. But that'll be challenging because it can't be back dated. Not sure where you'd even go to find such a resource. You could try shipping out a "fake" package today with a tracking number but then I don't know if the dates/time would align for your case.

adverts said:

If that's the case, you'll probably win the case but you need that tracking number and it'll have to show not just the state, but also the city/town too I think. But that'll be challenging because it can't be back dated. Not sure where you'd even go to find such a resource. You could try shipping out a "fake" package today with a tracking number but then I don't know if the dates/time would align for your case.

Click to expand...

I guess I could actually ship something worth a few dollars that’d deliver within a few days. That way I’ll even have the tracking number. PayPal wouldn’t care if it was shipped late as long as it shows delivered.

you can easily open dispute there is 180 days refund policy available.

He'd lose the dispute because he is unable to provide a tracking number after he selected "Item Shipped", which to Paypal's book of shit essentially means if there is a dispute the seller are obligated to provide a tracking number at the very least for consideration to get the dispute in his favor else Paypal will give the winning trophy to the seller.

Be prepared that Paypal will ask for a picture or an Inventory log where the item delivered is shown, you'd need some Fiverr photoshop.

I'm not California, do you know what services are more common there? I'd dork Google and see if it turns up anything.

Write it off and stop thinking about it. It's gone, knowing Paypal.

Society Girl said:

Write it off and stop thinking about it. It's gone, knowing Paypal.

Click to expand...

Not absolutely, I have many ways to stop this kind of charge back if it's local where I live because it's very small country. But no damn idea about anything happening in California .

The easiest way, is to figure out a shipping service that Paypal will not be able to track it from, such as courier within the town itself or something but it'd need the seller to be in the same city with the buyer at least.

P.S: Hey billionaire, what accounts are you selling I'm looking for some. And aren't you able to request payment from people? Even China Paypal can do that.

If your client paid you using it's Credit Card so it can be return in any way
But if it's not the case than you will have the dispute option to present the situation