Hey all. I'm new here so perhaps this is tool is known.... but I've decided to give a variant of the 7878 method a shot. I'm almost done compiling my list of businesses and have all the envelopes stamped and ready, and am about to start writing/printing the letters to send out. I started thinking about how to easily create, duplicate, and activate the review forms as described in the method (as I want to have demos ready for any businesses that respond), and I stumbled across JotForm. I'm not allowed to link yet - so google it! They have options for surveys - one of which is a five-star rating option. After experimenting a little bit it's easy to use the built-in conditionals to display either a form to capture the guests' complaint for customer service recovery or a prompt to post on other review sites if the review is more favorable. The form code can be exported, and any final tweaks can be manually done by editing the code. JotForm also has some built in reporting features that can collect and visually display data. I haven't looked into it to deeply yet though. My plan (when starting) is to run my own WordPress based feedback site with a new page styled appropriately for each client, with their own JotForm form posted into the page. I can then collect and automatically forward responses and regular reports. Eventually I'd like to transition to building high ranked review sites with the company's name as one of the Keywords, but I'm a bit far off from that. There is a limit on how many submissions a free account with JotForm can handle, I think it's 100 - but depending on your client's business and how many of their customers actually send reviews, this could be fine. If not you can always pass the costs on to your client. Anyway, hope it helps for anyone starting out! PS: I don't have one of these live yet but maybe later today or tomorrow I can toss up a demo.