I won't do a thing without a contract or a schedule of work to be carried out. I have everything what is expected
from them as well as the services I will perform. I have contracts pre drawn for every
occasion.
Never allow your clients legal team draw up a contract.
I make sure I have 1 point of contact within their company that I can call on who's job
it is to supply me with images, company info ect, access to their hosting if they have it
and previous webmasters who just love to try and throw spanners in your works.
all my legal docs have been looked over by a solicitor and are signed by both parties
so we both have an obligation to meet.
Edit.
No business will take you seriously without a contract.
If you check out some of the more professional consulting packages (not WSO's)
They include contract drafts, initial letters, proposals, schedules ect. I would
love to share some of the stuff I have concerning offline consulting however
they don't cover any internet marketing only how to run your business and that
is not consistent with this board.