Non Paying Client

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mattbowden

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I have had a client who in the past has been an okay payer. I have vps and host a few websites on my vps to cover my vps costs. We also put together websites for a few clients nothing major. We dont charge a great deal. We finished a his guys website two weeks ago still not got payment for it. My accounts person rang him two days ago and he promised to settle his bill. He hasnt paid for month worth of hosting and his other website.

Although I dont want to delete his website would it be better to send the website that has been made to a free host somewhere and keep the other one till payment. I really cant be bothered with the headache of chasing this guy every month for such a small payment.
 
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Maybe don't delete his website. Keep the site, but put up an under construction page instead. Keep the website files of course. When he pays, you can put it back online for him. I would tell him because of his lack of payment, you need him to a credit card with you for automatic payment every month. Just a thought.
 
I would send him about 3 emails saying that you are going to temporarily block his website from being
viewed if he does not pay you.
 
If it's a small amount, he should be on auto-bill each month. It really doesn't make sense to have to manually process every since month.
 
Just put under construction or never renew page, and send him a screenshot of it, tell him that his website is going to be offline until he payed the bills. Works for me :)
 
kismatconnection said:
How about website is down due to non payment page ?
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Exactly. That's what many hosting firms do and it's a very powerful strategy.

Be sure to warn them in advance, though, as this is something that can possibly damage their business quite a bit!
 
bryanon said:
Exactly. That's what many hosting firms do and it's a very powerful strategy.

Be sure to warn them in advance, though, as this is something that can possibly damage their business quite a bit!
Click to expand...

Wow I did not think of this. Their clients would not feel to good about seeing this page and this would
pressure them into paying for sure or damage their business.
 
If it is a small amount then charge yearly or at least quarterly not monthly and save some headache.
 
unclemike said:
Wow I did not think of this. Their clients would not feel to good about seeing this page and this would
pressure them into paying for sure or damage their business.
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I wouldn't feel bad about doing it , this is the done thing in the hosting business.
 
Just put up a suspended account page. Something like "Unavailable. This account has been suspended." Just look online for a design. I'm sure you could find one.

This one's cool:
website-suspended.jpg


Also, if you signed an agreement or contract for the web design outlining work, payment schedule, etc. you can levy interest on his outstanding balance, threaten to send him to collections, and then actually send him to collections.
 
Maybe this is an obvious question, but have you asked the client why he hasn't paid? I've found that lack of communication and one party or the other assuming things leads to a souring of the relationship.
 
I asked apparently work dried up, I was friendly with him but now starting to get annoyed as his website is taking up space on my server and to be honest I feel like just deleting it. The low price reflects the fact we put the website together as a favour to him. As he is a small business
 
Warn him and give him another five days. This way you're still being professional about it. It's not your problem to back up the files, it's his responsibility. So if it gets deleted then it gets deleted, no skin off your back.
 
artizhay said:
Just put up a suspended account page. Something like "Unavailable. This account has been suspended." Just look online for a design. I'm sure you could find one.

This one's cool:
website-suspended.jpg


Also, if you signed an agreement or contract for the web design outlining work, payment schedule, etc. you can levy interest on his outstanding balance, threaten to send him to collections, and then actually send him to collections.
Click to expand...

Wait until the 31st day of non-payment then do this AFTER sending him 2-3 "i really mean it" type emails.
 
mrsix said:
Wait until the 31st day of non-payment then do this AFTER sending him 2-3 "i really mean it" type emails.
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I don't think it has to be the 31st day, but I do think it depends on how soon before payment the invoice is sent. Our invoices are automatically sent 2 weeks before payment is due, so the accounts get shut down about 1 day after the due date passes.
 
artizhay said:
I don't think it has to be the 31st day, but I do think it depends on how soon before payment the invoice is sent. Our invoices are automatically sent 2 weeks before payment is due, so the accounts get shut down about 1 day after the due date passes.
Click to expand...

Yeah it varies depending on the agreement they have but 30 days of non-payment allowance I'd think would be max in a situation like this. My cell provider has shut me down the day after whereas other online providers go weeks.

It's all up to the contract the OP should have had
 
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