I don't want to hijack the thread b/c i came on here with a similar problem but me yes I fixed the problem. It was trending on page 1 and I could not do anything about it forever, then suddenly all my work must have paid off. It was dropped to page 3-4 (varies position).
The odd thing is, I view the complaint very few times from the site directly. The # of views according to the site has dropped (pissed consumer tells you how many views). But It now has 2 likes of people who found it helpful and 3 negatives (didn't find it helpful). It used to have 0. Odd, considering it's not had any more views.
Also it seems pissed consumer has ranked the same page/ content 5 times. bc when i type in specific words from the complaint it shows me 5 different spots on google, with the same complaint but different URL>
I personally think it's pissed consumer doing it. The words used in my complaint describing my business are not words someone would use b/c they do not fit my business. An example might be someone describing a fruit stand selling candy. Well, if you've been to the fruit stand, you know there's no candy.
The other option is that it's my competition. They just closed down this month. It could possibly have been them if they were having a hard time. (came up 4 months before they shut down quick)
whoever is doing it has seo knowledge and is attempting to do it for seo I can tell by the way it's written. In addition, I had 1 complaint on there that I mentioned from years ago from a customer who made the same complaint to the state and lost b/c she was proven wrong. she went and put it there for retaliation. The complaint is written like a ramble, not for seo, and like a mad crazy woman. It was easy to get rid of and even though it's much older google didn't index it 5 x like they did this newer (much shorter) complaint.
I am going to keep my work going to keep it pressed down, but its very frustrating. Personally, I think they should make some kind of law, I am 100% for free speech, but it should not be allowed to do anonymously like this. I heard some judge in CA is now making it illegal to make revenge porn sites and things anonymously. Perhaps it's a step in the right direction. After all, someone who's is truly wronged by a company would have no problem putting their name. While I personally wouldn't write something like that, if I did, against a business that did me wrong, I would be willing to put my name, b/c Im willing to say it's true.
Anyone have any further insight into the pissed consumer tactics? Are they changing their ways or something and that's why the site is now indexed more? TIA