Need some quick help with USA consumer law.

J

Jeff Bezos

Junior Member

Jan 11, 2014

178

82

• Feb 7, 2014

• #1

Hi, I need some help with the consumers law in the USA. I am familiar with the Australian Consumers Legislation and I am particularly interesting in returns. By law in Australia if a product is not fit for sale and is not of appropriate durability the customer has the right to a refund. I was wondering if this is the case i the USA?

 

R

rotorikoto

Newbie

Jan 23, 2014

6

2

• Feb 7, 2014

• #2

It depends what their TOS says

 

J

Jeff Bezos

Junior Member

Jan 11, 2014

178

82

• Feb 7, 2014
• Thread Starter Thread Starter

• #3

Really? I was hoping that wasn't the case. In Australia TOS don't mean shit if they don't comply with the ACL.

 

J

JustUs

Power Member

May 6, 2012

626

598

• Feb 8, 2014

• #4

Depends.

If it is a digital product, you are pretty much stuck. If it is a tangible product, then it must be fit for the purpose of which it was advertized.

 

J

Jeff Bezos

Junior Member

Jan 11, 2014

178

82

• Feb 8, 2014
• Thread Starter Thread Starter

• #5

It is a tangible product that stopped working after 2 weeks. The supplier only offers replacments but I am sure they have to offer money back if that's what the customer wants?

 

J

JustUs

Power Member

May 6, 2012

626

598

• Feb 8, 2014

• #6

Jeff Bezos said:

It is a tangible product that stopped working after 2 weeks. The supplier only offers replacments but I am sure they have to offer money back if that's what the customer wants?

Click to expand...

Without digging too far into the particulars of your situation, which I suggest you not air on a public forum, I would suggest that you crawl through these pages:
http://www.gpo.gov/fdsys/browse/collectionCfr.action?collectionCode=CFR
http://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
http://www.ftc.gov/enforcement/statutes
http://www.csrl.org/modellaws/protection.html