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Need some quick help with USA consumer law.

Discussion in 'BlackHat Lounge' started by Jeff Bezos, Feb 7, 2014.

  1. Jeff Bezos

    Jeff Bezos Junior Member

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    Hi, I need some help with the consumers law in the USA. I am familiar with the Australian Consumers Legislation and I am particularly interesting in returns. By law in Australia if a product is not fit for sale and is not of appropriate durability the customer has the right to a refund. I was wondering if this is the case i the USA?
     
  2. rotorikoto

    rotorikoto Newbie

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    It depends what their TOS says
     
  3. Jeff Bezos

    Jeff Bezos Junior Member

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    Really? I was hoping that wasn't the case. In Australia TOS don't mean shit if they don't comply with the ACL.
     
  4. JustUs

    JustUs Power Member

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    Depends.

    If it is a digital product, you are pretty much stuck. If it is a tangible product, then it must be fit for the purpose of which it was advertized.
     
  5. Jeff Bezos

    Jeff Bezos Junior Member

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    It is a tangible product that stopped working after 2 weeks. The supplier only offers replacments but I am sure they have to offer money back if that's what the customer wants?
     
  6. JustUs

    JustUs Power Member

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    Without digging too far into the particulars of your situation, which I suggest you not air on a public forum, I would suggest that you crawl through these pages:
    http://www.gpo.gov/fdsys/browse/collectionCfr.action?collectionCode=CFR
    http://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
    http://www.ftc.gov/enforcement/statutes
    http://www.csrl.org/modellaws/protection.html