Need help with how to do a credit card chargeback

Hi guys,

I bought a service recently worth quite a lot ($1k+), I paid by a credit card and the seller didn't deliver.

He was well over the stated time, quality was rubbish compared to what he promised and he still didn't complete the work when I decided to file a chargeback with my bank.

I provided them with:
A copy of the sales thread and all email correspondence with the buyer.

They've got back to me and said that they need an invoice. Not entirely sure what to do here, I technically don't have an invoice.

Will the paypal receipt be enough? The receipt clearly has the name of the service written on it which corresponds to the sales thread and emails.

Basically, if you file a chargeback against a service on bhw, what sort of proof do you provide the bank since you don't really get any sort of invoice.

Any help would be appreciated, I'm 100% sure I've got this case because I have all the proof but not entirely sure on the invoice.

Thanks all.

Anything guys?

Would really appreciate some help here.

It depends on bank

I did a chargeback for 800$ from a guy who is now banned from here last year. I used a visa via paypal. (instead of using paypal funds I just billed my visa directly). When I figured out I was scammed I first filed a chargeback with paypal who denied it because it was a digital purchase but I expected that to happen

I then called visa and followed up with a charge back. They requested me to fax in any and all applicable documents in relation to the charge back which I did. Even stuff that may have been irrelevant. I got the refund in less than a week.

Now, stating that..the chargeback amount was significantly less than my average purchases per month on that card and my limit. My account was also in good standing and have a long history of using that card with paypal, digital purchases with no disputes. (I faxed all that in as well even though they had access to all that information)

I also wrote a cover letter explaining in detail the entire situation.

Every chargeback is different but there is no such thing as too much information when filing one.

Good Luck