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Need help with addon domains

Discussion in 'Web Hosting' started by Black&Red, Jan 24, 2010.

  1. Black&Red

    Black&Red Jr. VIP Jr. VIP Premium Member

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    I'm completely stuck so I thought I might ask here.

    I want to add addon domain in my cpanel (they allow like 4 and I have 0). I have a maindomain.com and basically I wanted to add newdomain.com so I can fully use it. But I got this message when trying to do so:

    [​IMG]

    Can anyone help?
     
  2. Black&Red

    Black&Red Jr. VIP Jr. VIP Premium Member

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    anyone?
     
  3. trophaeum

    trophaeum Senior Member

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    delegate the domain to cpanel first
     
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  4. Kid Shaleen

    Kid Shaleen Regular Member

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    I suspect they've got something scrambled in their electronic back office. Oftimes a registration will get listed at one level and not at another. So when you try to log on it says you must register (again) and when you try to register it says the name is already taken.

    I'd start by contacting the sys admins with the problem.
     
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  5. Black&Red

    Black&Red Jr. VIP Jr. VIP Premium Member

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    Thanks a lot for the advice.

    trophaeum: I've already added my DNS (The A record stuff with hosts IP) if that's what it means.

    Haven't really had this before so now I feel like a complete fool (I probably am)
     
  6. agente808

    agente808 Regular Member

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    Your host has the following unchecked in their configuration:

    This means that you can not park or addon a domain until it is pointed at the server.
    I doubt they will change the setting, so you probably just have to re-point your domain first.

    If you've already set your dns to them, it may just not have propagated yet?
     
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  7. Black&Red

    Black&Red Jr. VIP Jr. VIP Premium Member

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    Well It's been a day since I added them (on name.com).

    And when I bought the hosting package it clearly said I can have up to 4 addon domains.
     
  8. agente808

    agente808 Regular Member

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    If you PM me your domain name I can check what the DNS is actually set to - a day is plenty of time to propagate.

    Also - if you look in your cpanel (depending on what theme you are using) it should say somewhere something like: using: 0/4 addon domains If not, maybe the host needs to manually add the addon domains.
     
  9. chocolatemonkey

    chocolatemonkey Junior Member

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    If its a new domain you might have to wait for the name servers to update? maybe its something more complicated than that?
     
  10. Black&Red

    Black&Red Jr. VIP Jr. VIP Premium Member

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    Well I bought the domain like 2 or 3 days ago. Could that be the case?

    And thanks for all the help, I really appreciate it.
     
  11. agente808

    agente808 Regular Member

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    No, 2 or 3 days would be plenty of time for the domain to propagate. There's either an error in your domain's configuration or in your host's configuration.
    If you PM me the domain I will run it through DNSstuff. If you send a screenshot of your cpanel, I can probably tell you if the host has a config problem.

    Otherwise, just contact the helpdesk of your host, and they should be able to sort it out.