Need advice regarding chargeback

Munny,

I'm sorry you are having trouble with this. On which website did you sell the item? From what you have said it sounds like it was on eBay? If it was, you might try their resolution process. Unfortunately this is a common problem on the web and is only made possible because of fraud policies on credit cards.

This article outlines some strategies that you may be able to use. It would seem that you won't be able to get the money back without spending some more. This must be very frustrating for you,

http://nevercoldcall.typepad.com/chargebacks/

Hope that helps,

Shawn

I'd suggest not to give up so soon. It's worth trying to going through the resolution process in a timely manner with Ebay first and see if you can get the money back plus the "investigation fee" that was charged to you. Send all the proof you have on you to support your case. Good luck.

Pathetic, how people can chargeback money after they have received the money.

But you have his full info? Why not give him a call, or even a visit if you live close.

I second this.

Another option is to have a lawyer draft up a letter threatening litigation unless he returns your money.

Do you have a tracking number showing that the order was delivered? If the buyer claims that the item was never received then providing that tracking number might be all you need.

Thanks guys for all you're replies, yes i do have tracking number and it does say delivered however this is not "good" enough as it doesnt state it was delivered to his address, it just says delivered. I asked paypal a simple question "why would it take him 3 months after it was "meant" to be delivered to request a chargeback, also why would he email me through ebay saying "yes i have received the product", also for god sakes why would he leave me a positive feedback through ebay if he hadnt received it.

Yet everything went against me and they took the money plus money on top all because i didnt have the actual receipt (that i admit was careless of me, but 3-4 months after i received the feedback couldnt of known there would be a chargeback that was coming).I do have his address and i have emailed him telling him, if you dont sort this out asap then i will have to pay him a visit, but no response yet.


Btw this was paypals last response to me when i had asked them simple questions

Thank you for contacting PayPal Customer Support.
Unfortunately, in order to accept credit cards as a funding source PayPal has to abide by their rules and regulations. PayPal had no further recourse with which to dispute and the credit card company's decision was final. We were unable to win this dispute because the information provided to us was not sufficient for the credit card company to rule in our favor.

At this time, we recommend you contact the buyer directly to attempt to resolve the matter or recover your merchandise. PayPal represents the seller as best we can, however we do not have control over the final outcome. We apologize this has happened.

PayPal offers protection for chargeback claims made for fraudulent funds and non-receipt of merchandise. In the future, you may be protected from chargebacks by following the conditions of our seller protection

If you are in the USA then delivery confirmation service for items less than $250 should be good enough. If it is over $250 it needs a signature. Some buyers could know the rules and take advantage of the situation, unfortunately.

This happened to me once for a $2000 item sold to Canada. I called CanadaPost, had them fax me the delivery confirmation, no signature though, and PayPal agreed to reimburse half of it.

Its very hard to get justice on charge backs in 25 years i have only beaten 2