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Need advice regarding chargeback

Discussion in 'Ebay' started by munny, Sep 18, 2012.

  1. munny

    munny Registered Member

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    Hello,

    Cut a long story short, i sold an item 4 months ago, the buyer left me a positive feedback and confirmed he had received the item, however he did a chargeback 3 months after he left me a feedback.

    I couldnt find the receipt but i showed proof (screenshots) of the feedback and email confirming from the buyer that he had received it.

    However, the credit card still went with the buyer and granted him the refund.

    So what can i do about this, if i knew the right people i would want to sue the credit card company as im furious with them, if anyone can help me i would give them 10%, the refund amount was £110.
     
  2. Endire

    Endire Elite Member Premium Member

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    Munny,

    I'm sorry you are having trouble with this. On which website did you sell the item? From what you have said it sounds like it was on eBay? If it was, you might try their resolution process. Unfortunately this is a common problem on the web and is only made possible because of fraud policies on credit cards.

    This article outlines some strategies that you may be able to use. It would seem that you won't be able to get the money back without spending some more. This must be very frustrating for you,

    http://nevercoldcall.typepad.com/chargebacks/

    Hope that helps,

    Shawn
     
    • Thanks Thanks x 1
  3. munny

    munny Registered Member

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    Thanks alot my friend, yes it is very frustrating. Cause i really dont know what grounds they took the money, i mean i got a positive feedback, email confirming he had received the item, had proof of tracking, yet they still took it, and this is 3 months after he got the item.

    I cant afford to spend anymore, my bank is dry unfortunately after this, they even took £20 fee or so on top for their investigation to add salt to my wounds.

    But oh well, i wont sell on ebay again, its a paradise for buyers and hell for the sellers (in my experience anyway)

    Thanks alot again for the help
     
  4. Kurtis

    Kurtis Newbie

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    I'd suggest not to give up so soon. It's worth trying to going through the resolution process in a timely manner with Ebay first and see if you can get the money back plus the "investigation fee" that was charged to you. Send all the proof you have on you to support your case. Good luck.
     
  5. Cystomatic

    Cystomatic Junior Member Premium Member

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    Pathetic, how people can chargeback money after they have received the money.

    But you have his full info? Why not give him a call, or even a visit if you live close.
     
  6. thedomainguy

    thedomainguy Newbie

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    I second this.

    Another option is to have a lawyer draft up a letter threatening litigation unless he returns your money.
     
  7. tmphilly

    tmphilly Newbie

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    Do you have a tracking number showing that the order was delivered? If the buyer claims that the item was never received then providing that tracking number might be all you need.
     
  8. munny

    munny Registered Member

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    Thanks guys for all you're replies, yes i do have tracking number and it does say delivered however this is not "good" enough as it doesnt state it was delivered to his address, it just says delivered. I asked paypal a simple question "why would it take him 3 months after it was "meant" to be delivered to request a chargeback, also why would he email me through ebay saying "yes i have received the product", also for god sakes why would he leave me a positive feedback through ebay if he hadnt received it.

    Yet everything went against me and they took the money plus money on top all because i didnt have the actual receipt (that i admit was careless of me, but 3-4 months after i received the feedback couldnt of known there would be a chargeback that was coming).I do have his address and i have emailed him telling him, if you dont sort this out asap then i will have to pay him a visit, but no response yet.


    Btw this was paypals last response to me when i had asked them simple questions

    Thank you for contacting PayPal Customer Support.
    Unfortunately, in order to accept credit cards as a funding source PayPal has to abide by their rules and regulations. PayPal had no further recourse with which to dispute and the credit card company's decision was final. We were unable to win this dispute because the information provided to us was not sufficient for the credit card company to rule in our favor.

    At this time, we recommend you contact the buyer directly to attempt to resolve the matter or recover your merchandise. PayPal represents the seller as best we can, however we do not have control over the final outcome. We apologize this has happened.

    PayPal offers protection for chargeback claims made for fraudulent funds and non-receipt of merchandise. In the future, you may be protected from chargebacks by following the conditions of our seller protection
     
    Last edited: Sep 20, 2012
  9. MrFleetwood

    MrFleetwood Newbie

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    If you are in the USA then delivery confirmation service for items less than $250 should be good enough. If it is over $250 it needs a signature. Some buyers could know the rules and take advantage of the situation, unfortunately.
     
  10. user1577

    user1577 Newbie

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    This happened to me once for a $2000 item sold to Canada. I called CanadaPost, had them fax me the delivery confirmation, no signature though, and PayPal agreed to reimburse half of it.
     
  11. kicker326

    kicker326 Newbie

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    Its very hard to get justice on charge backs in 25 years i have only beaten 2