1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

My Website - spam abuse

Discussion in 'Web Hosting' started by olienet, Apr 2, 2015.

  1. olienet

    olienet Newbie

    Joined:
    Dec 19, 2013
    Messages:
    30
    Likes Received:
    0
    Hello,
    I've received a message from my hosting provider about my website (see below).
    He said that i need to do fresh installation to my website, what should i do?
    What is the best method to overcome this problem.

    "Hi,


    We detect your website CILIDESIGN.COM is infected by malicious code and use our server send out the spam mail and cause our server IP get blacklisted.
    We have temporary remove some suspected file from your account to prevent further spam.

    However, we do scan and found alot of your website files is infected by virus code.
    Please do clean your website by do a fresh installation again.

    If the spam issue happen again from your account, we will suspend your account.
    Thanks."
     
  2. bartosimpsonio

    bartosimpsonio Jr. VIP Jr. VIP Premium Member

    Joined:
    Mar 21, 2013
    Messages:
    12,027
    Likes Received:
    10,817
    Occupation:
    WHEREZ MA
    Location:
    BITCOINS AT?
    Home Page:
    There's not way to avoid a fresh installation.

    Even if you recover that database(assuming it's Wordpress) it's probably still infected.
     
    • Thanks Thanks x 1
  3. patrickthomas

    patrickthomas Junior Member

    Joined:
    Sep 30, 2014
    Messages:
    152
    Likes Received:
    16
    this is a big issue. this happened to many of my websites 4 years back.
    i would suggest you to export your database and install word-press again. Make sure to backup images from WP-content/uploads. Now in your new WP, upload your database and you are all done. Malicious files are really harmful.
     
  4. Krusty

    Krusty Registered Member

    Joined:
    Jul 14, 2014
    Messages:
    86
    Likes Received:
    34
    stop using nulled copies
     
    • Thanks Thanks x 1
  5. Stablebox

    Stablebox Registered Member

    Joined:
    Dec 9, 2014
    Messages:
    70
    Likes Received:
    10
    Occupation:
    Web Hosting
    Location:
    Miami, Florida
    Home Page:
    Which CMS are you using for your website?
     
  6. CommandobotStudios

    CommandobotStudios Registered Member

    Joined:
    Apr 2, 2015
    Messages:
    65
    Likes Received:
    33
    Location:
    tunak tunak tun
    Reinstall wordpress and be very-very careful with the database. If it's possible, I would recover everything manually, or you should go back to an earlier backup.
     
    • Thanks Thanks x 1
  7. SYKing

    SYKing Jr. VIP Jr. VIP Premium Member

    Joined:
    Apr 22, 2010
    Messages:
    2,293
    Likes Received:
    370
    Occupation:
    Student
    The only way to rid of this virus is to install a fresh copy of wordpress or find online virus remover. I had virus in my main website few months back, I just simple removed those files which were infected by virus and yes they were good for temporary. It got infected again, so there is no proper way to completely rid the virus.

    Thanks
     
  8. Seven4

    Seven4 Power Member

    Joined:
    Nov 28, 2013
    Messages:
    684
    Likes Received:
    91
    How they know it contain virus, this makes no sense to me. I dont personally think you will need to go over.
     
  9. olienet

    olienet Newbie

    Joined:
    Dec 19, 2013
    Messages:
    30
    Likes Received:
    0
    So database and image will not be infected by virus right?
    All i need to remove is script from wordpress file is it?
    Thanks in advance.
     
  10. olienet

    olienet Newbie

    Joined:
    Dec 19, 2013
    Messages:
    30
    Likes Received:
    0
    Sorry what is nulled copy?
     
  11. olienet

    olienet Newbie

    Joined:
    Dec 19, 2013
    Messages:
    30
    Likes Received:
    0
    Im using wordpress
     
  12. olienet

    olienet Newbie

    Joined:
    Dec 19, 2013
    Messages:
    30
    Likes Received:
    0
    Can you share which online virus removal that you use? :)

    Thank you
     
  13. Hosterbox

    Hosterbox Newbie

    Joined:
    Feb 21, 2015
    Messages:
    4
    Likes Received:
    0
    Once you re-install make sure to download and use a security plugin. They really help. Also, check if your current web host is using Mod_security rules they really help with certain attacks.

    -Matt
     
  14. olienet

    olienet Newbie

    Joined:
    Dec 19, 2013
    Messages:
    30
    Likes Received:
    0
    Do you have any security plugin to recommend?

    regard
     
  15. ziplack

    ziplack Supreme Member

    Joined:
    Feb 18, 2010
    Messages:
    1,278
    Likes Received:
    646
    Location:
    BHW
    when this happens to me i made a fresh install
    check for the plugins to virus and templates
    with diferent scanners
    and then reinstall
     
  16. haroldparker

    haroldparker Newbie

    Joined:
    Mar 18, 2015
    Messages:
    28
    Likes Received:
    0
    A far, I would recommend a fresh install and backup your images and database. Hope all' good
     
  17. V

    V Elite Member

    Joined:
    May 18, 2012
    Messages:
    2,254
    Likes Received:
    2,579
    Occupation:
    Student
    Location:
    /tmp
    Happens mostly when people use nulled themes/plugins and do not regularly update the site. Please install a security plugin like wordfence which sends out an email if someone logs into your site. Plus, it also scans themes/plugins to see if the code has been modified. Install a plugin to mail you a backup copy of your site (DB+posts) directly to your email address weekly. You must be careful, that's all you can do. :)
     
  18. starcreatives

    starcreatives Registered Member

    Joined:
    Apr 14, 2015
    Messages:
    59
    Likes Received:
    3
    Occupation:
    SEO Expert, Social Media Marketer
    Location:
    Cincinnati
    Home Page:
    Something like this is very difficult to get out of if you are already infected, if you can pinpoint when you may have been infected you could avoid a complete reinstall but even then that is difficult. I would just be very careful when putting in any back up and reinstall wordpress again and if possible don't use anything nulled as that could be your problem if you were doing so.
     
  19. salo123

    salo123 Junior Member

    Joined:
    Jan 1, 2014
    Messages:
    150
    Likes Received:
    46
    Location:
    Place in the Sun!
    I guess you use a hacked Wordpresstheme or plugin, be careful with this, 99% of theses "free" stuff is infected.
     
  20. Sejo245

    Sejo245 Registered Member

    Joined:
    Apr 14, 2015
    Messages:
    98
    Likes Received:
    6
    Occupation:
    Home worker
    Location:
    Boston
    My guess if you used something that was nulled and wasn't clean. I would personally start again to avoid the problem coming back as. Not doing a fresh installation could mean the problem could stick around and you have complaints from your provider again.