My Website got Suspended due to Malicious software

Ben Thomas

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Hi there, I m right now in trouble. My website is got suspended 2nd time right now. The website is for UAE based business and since yesterday it got suspended. It's is suspended by UAE top domain name and hosting provider Etisalat.

Look what I got a message for Etisalat

Hello,
At this time, your account has once again been disabled for causing yet another Spamhaus listing, because you failed to clean your account. Please review our original notification.

=====
As your account was found to be related to the Spamhaus blacklist, you are now required to professionally clean your account before restrictions can be removed. This service may be performed by SiteLock (you can reach them directly at 877-563-2849) or another third-party company of your choosing. We will be happy to help you provide access to any third-party service which cleans your account.
=====

You failed to have your account professionally scanned and cleaned, as our email states is required. The failure to do this resulted in your account being responsible for getting the server re-listed with Spamhaus.

=====
Ref: SBL452794
192.185.28.92/32 is listed on the Spamhaus Block List - SBL
2019-07-02 14:08:52 GMT | endurance.com
Loki botnet controller @192.185.28.92 [hijacked website]

The host at this IP address is running a malware botnet controller which is being used to control infected computers (bots) around the globe using a trojan horse.

Loki botnet controller located at 192.185.28.92 on port 80 (using HTTP POST):
hXXp://800-toner.ae/wp-admin/js/Panel/five/fre.php
=====

Until your account is professionally cleaned and you provide us with proof of the cleaning -- as our original notification to you clearly states you are required to do -- your account will not be placed back online.

I can't understand how my website got suspended due to malware botnet controller. I already installed webarx for detecting virus threads. I think it occurs due to the hosting. Should I change hosting? Please recommend me what I can do it for reinstating my website for suspension.
 
Hi there, I m right now in trouble. My website is got suspended 2nd time right now. The website is for UAE based business and since yesterday it got suspended. It's is suspended by UAE top domain name and hosting provider Etisalat.

Look what I got a message for Etisalat

Hello,
At this time, your account has once again been disabled for causing yet another Spamhaus listing, because you failed to clean your account. Please review our original notification.

=====
As your account was found to be related to the Spamhaus blacklist, you are now required to professionally clean your account before restrictions can be removed. This service may be performed by SiteLock (you can reach them directly at 877-563-2849) or another third-party company of your choosing. We will be happy to help you provide access to any third-party service which cleans your account.
=====

You failed to have your account professionally scanned and cleaned, as our email states is required. The failure to do this resulted in your account being responsible for getting the server re-listed with Spamhaus.

=====
Ref: SBL452794
192.185.28.92/32 is listed on the Spamhaus Block List - SBL
2019-07-02 14:08:52 GMT | endurance.com
Loki botnet controller @192.185.28.92 [hijacked website]

The host at this IP address is running a malware botnet controller which is being used to control infected computers (bots) around the globe using a trojan horse.

Loki botnet controller located at 192.185.28.92 on port 80 (using HTTP POST):
hXXp://800-toner.ae/wp-admin/js/Panel/five/fre.php
=====

Until your account is professionally cleaned and you provide us with proof of the cleaning -- as our original notification to you clearly states you are required to do -- your account will not be placed back online.

I can't understand how my website got suspended due to malware botnet controller. I already installed webarx for detecting virus threads. I think it occurs due to the hosting. Should I change hosting? Please recommend me what I can do it for reinstating my website for suspension.
are you using wordpress? your hosting provider dont have any builtin scanner?
send me private message with your domain name i will try to help you out.
 
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