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my account is suspended. why?

Discussion in 'Ebay' started by dakota5369, Mar 16, 2011.

  1. dakota5369

    dakota5369 Regular Member

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    so i got a note from ebay today saying my account was suspended. i was wondering why. i am new to this, but my feedback is 100% positive. maybe i am selling too much? i average 10-15 items a day for sale. mostly it is one product. any ideas? i do order my stuff from china, but it isnt like i am selling fake purses. as far as i can tell these are all legit. here is the note. please tell me if i am screwed and also if i should send them the documents they are asking for, or if they are gonna ban me from shopping in china. thanks


    Your listing activity has been restricted to ensure a safe trading
    environment for you and the eBay Community, as well as allow us to
    confirm some information including your identity and your current
    business practices.

    I understand that this process may seem confusing, please allow me to
    explain a little more. We?re committed to reducing both fraud and
    negative buying experiences on the site. To maintain a safe marketplace,
    we sometimes restrict selling activity, end active items, or suspend
    accounts until additional information can be verified or obtained.
    These actions are not necessarily meant to be a reflection of your
    account?s activity, but rather a preventative measure.

    You can review the eBay User Agreement here:

    http://pages.ebay.com/help/policies/user-agreement.html

    We'd be happy to review your account and, if possible, adjust your
    selling restriction to allow additional activity to take place.

    In order for us to review your account, I need to ask you to submit all
    of the following information by fax (fax number below):

    - Documentation that shows that you purchased the item(s) recently
    listed for sale on eBay. Documentation that will help us verify your
    items can include either manufacture invoices or receipts.
    Unfortunately, we will be unable to accept photos of the items to
    fulfill this requirement.

    -- Important --
    - Make sure that your name and User ID appear on each document that you
    submit. If this information is not included, it cannot be processed.
    - Be sure your submitted documents are current, valid, and legible.

    Fax all documents to:
    eBay
    Attention: SRM Appeals
    Fax number: (801) 880-7018

    -- Note --
    - It may take up to 3 business days to review your information.
    - All documents submitted will be destroyed after we review them.

    We appreciate your cooperation in resolving this matter as quickly as
    possible and look forward to receiving your documentation.

    Thank you for your time.

    Sincerely,
    Brian L.
     
  2. dakota5369

    dakota5369 Regular Member

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    to give more details and i guess to show how stupid i am....

    about 3 weeks ago i started using my account again that i hadnt really touched in 2 years. i went from 5 up to about 12-15 items a day for sale. average price these sell for is $40-60. like i said, perfect feedback so far. but i am assuming that i am getting flagged for selling a lot of the same item. so again, do i send the documentation? or will they see it came from china and ban the account?

    the only other thing is that i still need to send 57 items. maybe they see that as a risk because possibly i could be selling stuff i dont have or never plan to have? i have sent over 100 items so far, but maybe this is their problem. if so, once everything is shipped and tomatically drop the suspension?

    finally, do i just need to forget this account and work on another?
     
  3. christineexox

    christineexox Newbie

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    your chances arent high if your importing from china. eBay doesnt like foreign money
     
  4. dakota5369

    dakota5369 Regular Member

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    yea, but i havent had any complaints. i just got new emails saying that i had 2 items listed that violated their policy. also it appears they have limited my paypal. ugh
     
  5. ifixas

    ifixas Registered Member

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    They don't care that you have no cases or claims. And as I know there is no way to keep your account working 100%. Suspends and etc. is inevitable.
     
  6. ellaine

    ellaine Newbie

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    +1 there especially if the suspension was based on products that were being sold that are against Ebay policy.
     
  7. webmasternate

    webmasternate Newbie

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    Don't send the documentation. It's time for you to go stealth. If you send the documentation, they will only accept your purchase invoices if they are from an "authorized reseller"
     
  8. dsuen78

    dsuen78 Newbie

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    The same thing happened to me! They don't like china products even though everything is made in china!!!
     
  9. teeniegenie

    teeniegenie Supreme Member

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    LOL - Looks like Ebay doesn't think whatever you are selling is legit. Better be sure...
     
  10. Acelan

    Acelan Newbie

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    Time for a new account.
     
  11. fandihoo

    fandihoo Newbie

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    yes.. make many new account for backup ..
     
  12. fantasy_andrei

    fantasy_andrei Newbie

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    ebay works with the us mainly ... they don`t like foren money ...
     
  13. rm-4242

    rm-4242 Newbie

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    they don't like china stuff!!!!