1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Market Samurai Begging For Forgiveness...

Discussion in 'Black Hat SEO Tools' started by teeniegenie, Mar 4, 2011.

  1. teeniegenie

    teeniegenie Supreme Member

    Joined:
    Aug 28, 2010
    Messages:
    1,296
    Likes Received:
    662
    Location:
    The Cool Part of Vegas
    I looked around and did not see this already posted. My apologies if this is a duplicate thread.

    My buddy, who had previously purchased MS, received the following email a day or two ago:

    Code:
    Dear xxxx
    
    I'm emailing you to say sorry.
    
    In the last week and a half, attacks on our servers and changes to
    the Google Keyword Tool have seen some modules of Market Samurai
    functioning well below their normal high standard. 
    
    You may have been affected...
    
    If so, we want to make it up to you!
    
    =====================
    WHAT HAS HAPPENED BEHIND THE SCENES
    =====================
    
    ### Servers Under Attack! ###
    
    If you were already a paid Market Samurai user, some of your Market
    Samurai modules may not have been functioning correctly and you may
    not have been able to make effective use of the software. 
    
    Since last Friday, outside sources have been overloading our
    back-end servers with illegitimate requests. We detected multiple
    sources attempting to commit pay-per-click fraud using our servers.
    
    This resulted in the servers being unable to return data to our own
    users. 
    
    To resolve this issue we introduced a new authentication system
    into Market Samurai and tuned our servers to significantly improve
    their performance. 
    
    We also located and fixed a bug we introduced into Market Samurai
    earlier this month which was contributing to the load on our
    servers by sending too many queries at once. 
    
    With these two major updates in place, the load on our servers
    decreased to safe levels once again. 
    
    ### Google Keyword Tool Update! ###
    
    Shortly after we released the updates to Market Samurai to return
    service to you, Google released a new update to the Google Keyword
    Tool.
    
    This new update led to Market Samurai being unable to interface
    with the Keyword Tool, and therefore meant no data could be
    gathered. 
    
    Our development team have updated Market Samurai with the required
    code to allow it to interface with the Keyword Tool once again. 
    
    With these fixes in place, we have monitored Market Samurai for
    several days to ensure that the issues have subsided. 
    
    ================================
    HERE'S HOW WE'RE SAYING SORRY...
    ================================
    
    While Market Samurai is now up and running once more, we want to
    make up for the inconvenience to you over the last week and a half. 
    
    AS YOU OWN A COPY OF MARKET SAMURAI...
    
    ...we've increased the number of activations on your license from 2
    to 3! This means you can now activate Market Samurai on 3 computers
    at once, giving you more freedom with the software. 
    
    =====================
    Getting Support
    =====================
    
    If you have any questions, or if you encounter any problems using
    Market Samurai, please contact us and we'll do what we can to help
    you.
    
    Our email address is [EMAIL="support@noblesamurai.com"]support@noblesamurai.com[/EMAIL]
    
    Finally - again, I want to apologise for any trouble caused.
    
    Best regards, 
    
    Alex Green
    Noble Samurai
    Looks like those of you who already purchased MS can add a 3rd machine. For those who haven't, better make friends with someone who has...:D
     
    • Thanks Thanks x 3
  2. Riseing

    Riseing Regular Member

    Joined:
    Aug 15, 2010
    Messages:
    341
    Likes Received:
    83
    Hey there buddy...it's been a while since we talked.
     
    • Thanks Thanks x 1
  3. BassTrackerBoats

    BassTrackerBoats Moderator Staff Member Moderator Jr. VIP

    Joined:
    Mar 10, 2010
    Messages:
    12,708
    Likes Received:
    21,899
    Occupation:
    I don't actually have a job
    Location:
    It's an Algo, of course it can be gamed.
    Home Page:
    I think that is very good customer service... sometimes things happen and it looks to me as they are doing what they can to make it right.

    Good post, OP.
     
    • Thanks Thanks x 1
  4. boo blizzi

    boo blizzi Regular Member

    Joined:
    May 28, 2009
    Messages:
    361
    Likes Received:
    267
    i have the paid version and this shit has been bugging out all month...what good is putting software that doesn't work on more machines?...they need to concentrate on fixing this shit cuz some people use it everyday
     
  5. ManicMystery

    ManicMystery Newbie

    Joined:
    Mar 4, 2011
    Messages:
    16
    Likes Received:
    30
    They have also temporarily removed the forum from their website while they set up a "new and improved forum". I think this has more to do with the sheer amount of complaints but I'll give them the benefit of the doubt.

    I love Market Samurai but this additional activation doesn't fix the situation but I guess it's something. You can always sell a copy of your 2nd (and now 3rd) activation if you need some spare cash but it's not worth the hassle IMO.
     
  6. sqhunter

    sqhunter Regular Member

    Joined:
    Jul 8, 2009
    Messages:
    385
    Likes Received:
    267
    MS sux completely for me the last 2 months or so. The keyword research does not show the correct search amounts. The rank checker stops at 99%, google rankings don't show many times.
     
  7. seoguru13

    seoguru13 Senior Member

    Joined:
    Jan 9, 2011
    Messages:
    1,063
    Likes Received:
    691
    Occupation:
    Businessman - SEO Consultant & Writer
    Location:
    India
    Home Page:
    Wish someone was in a good mood and wanted to giveaway the third user option ;)
     
  8. buttulgly

    buttulgly Junior Member

    Joined:
    Nov 25, 2010
    Messages:
    123
    Likes Received:
    40
    The 'somthing happened' bit was a blackhatter trying to do PPC fraud through their proxies. And did they try and sneak it through the back door? Nooooo. They slammed their server without about 10 times the daily requests.
     
  9. teeniegenie

    teeniegenie Supreme Member

    Joined:
    Aug 28, 2010
    Messages:
    1,296
    Likes Received:
    662
    Location:
    The Cool Part of Vegas
    Sorry, I'd offer one to you but a buddy of mine ended up giving me his 3rd instead...:)
     
  10. WROMERO

    WROMERO Junior Member

    Joined:
    Dec 27, 2010
    Messages:
    128
    Likes Received:
    17
    Any updates? Is it still working ineffectively?