Martin_L
BANNED
- Apr 14, 2023
- 23
- 25
Technical Support Operator for an International Telecom Company (Text-Based Support Only, No Calls)
Responsibilities:
Responsibilities:
- Providing technical support to customers through various channels (Telegram chat, website chat widget).
- Assisting users with inquiries about our services, API integration, and resolving payment transaction issues.
- Demonstrating initiative and proactivity in finding solutions and suggesting improvements to the support processes.
- Preferably, at least 1 year of experience in technical support or customer service within the IT sector.
- Familiarity with SMS activation services and virtual numbers to better understand our customers and their challenges.
- Proficiency in English at a B2 level or higher (the majority of our clients are English-speaking).
- Fast typing skills and the ability to use translation tools when handling requests in other languages.
- Strong communication skills and a customer-focused approach.
- Basic knowledge of major cryptocurrencies and their networks, understanding transaction principles, and ability to use blockchain explorers.
- Salary starting from $2/hour, paid weekly (in USDT or to a bank card).
- Flexible working schedule: up to 7 hours per day.
- Work in a stable company with opportunities for professional growth.