Legitimate Google Reviews Missing

Starlight93

Starlight93

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I have two clients complaining that recently they lost 10+ legitimate Google reviews, but the rating stayed the same. These are clients with 100+ reviews, and average scores of 4.8 that exist for 10+ years.

The GBP for our own agency also experienced situations where the clients sent us a screenshot of the positive review they created for us, but the reviews never actually got published.

I've seen online that this issue has become global and that Google is working on the fix, but I doubt anything fruitful will come out of it. It seems that Google is actively preferring some businesses compared to others without clear pattern or logic.

Does anyone have any recommendations or advice how to move forward?
 
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You can try asking customers to edit and resubmit reviews with minor changes.
 
RSlade said:
Its just a bug. The reviews aren't actually gone.

I was reading about it this morning. Here is what I read:
https://www.searchenginejournal.com/google-confirms-business-profile-reviews-outage/539514/
https://www.seroundtable.com/google-review-count-bug-now-being-fixed-38894.html

It happened to one of my GMB's as well. It went from 40 to 22 reviews. Pretty big difference but now it's right back to 40.
Click to expand...

Maybe the rollout still hasn't reached Australia, because for the clients I mentioned in the first post, the situation is still the same.

Hopefully, it'll be fixed soon for them as well.
 
there was a glitch, the rollout takes a while to get to all the locations world wide.
 
Starlight93 said:
I have two clients complaining that recently they lost 10+ legitimate Google reviews, but the rating stayed the same. These are clients with 100+ reviews, and average scores of 4.8 that exist for 10+ years.

The GBP for our own agency also experienced situations where the clients sent us a screenshot of the positive review they created for us, but the reviews never actually got published.

I've seen online that this issue has become global and that Google is working on the fix, but I doubt anything fruitful will come out of it. It seems that Google is actively preferring some businesses compared to others without clear pattern or logic.

Does anyone have any recommendations or advice how to move forward?
Click to expand...
i had 2 clients lose 105 and 78 each, they were reviews that google must have thought we fake, (which they were - bad supplier) i never have more then 1 review "m,ade" per account per day and if you normally get 1 review per month then 1 per week max and build up, dont hit hard without building up first slowly over 6 weeks, min.
 
I had a few clients lose 10+ across dozens of GBPs. Most of them were from a bug though and came back within the next week. If you have chronic issues of them falling off then it might not be from the most recent bug in February.
 
there was also another bug but it was small.. the GPS icons on the map disappeared. This lasted for a couple of days
 
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