Just switched from Hostwinds to Arvixe and so far.....

Mike.......


You are one of my oldest client's, you have literally been with us since the beginning.....Why didn't you just ask me for some crazy discount, if all you need is shared hosting, I think we can work something out special for you. Client's like yourself helped build this company, and I hate to see your sites having downtime, shoot me a PM, hit me up on Skype, or give me a call (I assume you still have my cell). We will do whatever it takes to get you back online, if you are locked into a contract with Arvixe and have no choice, I understand, we still want to help. We keep backups of all sites for 10 days, and we do not terminate websites until 30 days past due, so as long as this change happened within the past 40 days, we have your websites. Just let us know what you need, and we will happily provide ARVIXE with the latest copies of your websites, to ensure they have everything they need to do their job.


--Peter Holden
CEO Hostwinds.com

I give my vote to Peter

yillbs said:

Hello,

I've fixed the issue on your account, responded to your tickets. The issue was an IP conflict caused by a routing mistake on the new vps container you ordered. I re-provisioned the server, migrated your accounts, and allocated the IPs you requested in one of your earlier support interactions.

Please check the server, and let me know if you have anything else that I can assist you with.

Thank you

Click to expand...

Meanwhile my shit is still down. Every host has downtime eventually but its going on 48 hours now and I literally just joined.

I've had the same terrible experience with arvixe. I've been on hostgator for the last 5 years (reseller), decide to move over arvixe because I've read some nice reviews (arvixe staff?) and the price was good.

The thing is that nothing seems to work at arvixe, I've had more problems on 4 days with arvixe than in 5 years with hostgator.

The live chat is useless,(and right now it's not even enabled) the only thing they do is to "escalate" the
already existing tickets to the admins, however the tickets remain untouched.

The ticket support is pretty much the same, it takes hours to reply and worse, when they do, the issues are still unsolved, that can be either by poor English communication or lack of technical knowledge.

That being said, guys stay away! It looks like amateur hour! No one keeps track of live chat support, last time I spend almost 2 hours explaining my issues over and over again. It's basically a fucking nightmare, I'm considering moving to hostwinds.

whenever switching hosts always mirror the two boxes so that way if one host does not pan out you just switch the DNS back and if it does work out you have zero downtime

That's a good idea, I got all my clients sites full cpanel backup, just in case they decide to delay the refund.

I got 6 sites on Arvixe and I have not had any problems with the hosting itself...so far.

The support on the other hand is probably the worst in the industry. The live-support people don't really understand English and you get really weird replies constantly. It takes several attempts and a lot of time to answer the simplest questions.

I will not renew at Arvixe, because if some serious problem occurs you are on your own.

Arvixe was complete crap for me. Uptime 99.9% my balls. Took me over 2 weeks to get an EPP code...

I used Arvixe for over a year.... definitely one of the worst decisions I have ever made. Currently using DigitalOcean and very happy

I am in the process of moving some sites from Hostgator to Hostwinds. So far, no issues and the BlackFriday deal is great.

im debating switching to hostwinds with their black friday promo... im with an adult hosting reseller now and decent.. but im hitting my storage cap soon

Still down. Thank god I didn't pay upfront for a year. ARVIXE if you are still on this thread please immediately process a refund. They are literally costing us money at this point. One of my drivers went to run a credit card and the app kicked us out because the emails are bouncing back. Driver just lost $13 because he couldn't get paid. Arvixe is now the worst host I have ever had. The guy was here saying it was all set and I got to the site and get 504 bad gateway? Ya smoke another one arvixe.

Don't waste your time waiting on them.
I literally had to contact Paypal and my bank on their a$$e$ before I got my money back (which was immediately followed by a thumbs down on YELP...)

it's a damned shame that a company form the US (and Northern California at that...) carries on like a clueless shady a$$ company from some 3rd world country.

Bostoncab said:

Still down. Thank god I didn't pay upfront for a year. ARVIXE if you are still on this thread please immediately process a refund. They are literally costing us money at this point. One of my drivers went to run a credit card and the app kicked us out because the emails are bouncing back. Driver just lost $13 because he couldn't get paid. Arvixe is now the worst host I have ever had. The guy was here saying it was all set and I got to the site and get 504 bad gateway? Ya smoke another one arvixe.

Click to expand...

Since Peter's offering you a better deal and since they still have (I guess) your backups and everything maybe better look at that option too. These guys sounds no good since too many people having trouble with them.

Peter I should probably offer to drive down there and wax your pole but what can you do for me at this point?? I am down to 23 domains. Only two run anything intense (postie) and the rest are all wordpress and most get no traffic whatsoever.

Arvixe is a dead end. I rather buy a T1 connection and ignore my own emails about why the site is down.

I just talked with Peter the owner at Hostwinds. He applied his black Friday coupon to my account for me so now I have the same level of vps for half the price on only 23 domains instead of almost 70. I should be all set for hosting this year for shizzle.

As for ARVIXE I have never been so disappointed by any company ever before. At one point they finally responded to a support ticket telling me I was all set my Brazilian underwear site was running fine.

Maybe I should go into the bloomers business and ditch the cab thing?

Thanks to everyone here (except the bag of dicks over at Arvixe) and I appreciate the service and support from Hostwinds.

Arvixe:
Hello, and thank you for contacting live chat, we appreciate the opportunity to assist you! If at any point of this conversation, you don't receive a response from me for a prolonged period of time, it may be possible that you were disconnected. If this happens we will automatically reach out to you via ticket, or try and start the chat again. Also, if you feel that you aren't receiving the appropriate level of support, please contact [email protected] and reference this chat message.
09:52Arvixe:
I am sorry to hear that you wish to cancel this account. May I ask why you are wishing to cancel this and if it was possible related to quality of service?
09:53ME:
yes definitely the quality
09:53ME:
Honestly I have had hosting accounts since 1997 and you guys are without a doubt the single worst company I have dealt with yet.
09:54ME:
Fatcow wasn't even this bad
09:55Arvixe:
What were the issues that you faced? Staff, the servers?
09:59ME:
unresponsive staff
10:00ME:
improperly set up account
10:00ME:
staff seemed aloof and lacking in experience or common sense to be blunt
10:00ME:
i bought for black friday sale
10:00ME:
had an account a bit over 48 hours and never actually managed to get my sites on line
10:01ME:
they set me up with ips that were somehow 302 my site to some Brazilian underwear site
10:01ME:
took like 10 tries to get staff to answer
10:01ME:
got a guy who told me he would take care of it
10:01ME:
hours later still 302
10:01ME:
put in more tickets
10:01Arvixe:
If you would like Mike, I can escalate these issues to both our management and Quality Assurance, as this kind of feedback is not typical of Arvixe, and this issue is certainly not typical of our hosting plans
10:01ME:
staff responds my Brazilian underwear site is working ok
10:01Arvixe:
I want to ensure you get the proper attention
10:02ME:
I already found a new host
10:02ME:
hosting is not something anyone wants to work this hard for
10:02ME:
your not selling wedding dresses or party favors here
10:02ME:
its web hosting
10:02ME:
almost the entire sale should be automated.
10:03ME:
not to mention I paid my VA for 2 hours work moving everything to your server to never get my sites on line
10:03Arvixe:
Understood Mike, and I do not only thank you for the feedback, but your patience throughout the whole process itself
10:03Arvixe:
Let me get you setup with a cancellation request for our cancellations team to remove the account and process your refund. One moment sir
10:03ME:
If I thought it would make a bit of difference I would yell and swear
10:03ME:
but what good is it?
10:03ME:
lol
10:03ME:
look at this..
10:04ME:
now I have to have my time wasted longer?
10:04ME:
unreal. When can I expect the refund to process?
10:04Arvixe:
it will reach you within 3-5 days Mike
10:04ME:
Wow...
10:05ME:
I should have saved myself some hassle and just punched myself in the face.
10:05Arvixe:
that's the normal time for a refund to be processed actually
10:05Arvixe:
it's not an Arvixe 'thing', that's a bank process
10:06Arvixe:
For international clients, depending on the bank, it can take weeks, but since you are US based, you should receive it rather quickly within that time period

Hello,

I have refunded your payment and canceled your VPS for you now.

hahaha redirecting to underware selling site
man who told you to leave Hostwinds, I am a web hosting provider too but personally I like hostwinds a lot.. better go back to hostwinds

I purchased Arvixe on Black Friday and had no problems transferring my site. Maybe I'm just lucky... However, I will say that the php settings are a bit clumsy. But my site is responsive and I have had no downtime that I know of and people are on the site frequently enough that I would know.

akazo said:

I purchased Arvixe on Black Friday and had no problems transferring my site. Maybe I'm just lucky... However, I will say that the php settings are a bit clumsy. But my site is responsive and I have had no downtime that I know of and people are on the site frequently enough that I would know.

Click to expand...

I am glad that it worked out for you however I can not say enough how unhappy I am about this experience. Terrible Terrible Terrible. Arvixe is TERRIBLE. The quality assurance manager wrote apologizing and saying let him know if there is anything else they can do. I wrote back asking him to reimburse my VA costs as well as compensating me for almost 3 days of... I would say downtime but downtime was only the last day. The first couple of days I was selling panties.