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Jsut got my very first ever chargeback on paypal, help appreciated.

Discussion in 'Ebay' started by DougG79, Sep 13, 2013.

  1. DougG79

    DougG79 Regular Member

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    Been selling on ebay since 1995 and never ever got a chargeback from a credit card through paypal in all those years. Just got one today from a lousy buyer who did not even have the courtesy to send me a message if they had an issue.
    Any of you have this issue? How did you handle it? Is this buyer trying to get the keep the item for nothing and get her money back too?

    How do I change my paypal to not accept any credit card as payment and to make it come from a checking account or paypal balance only.

    Thank you!
     
  2. saber210

    saber210 Supreme Member

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    Chargeback? do you have proof of his purchase and proof that you actually delivers the item?
     
  3. HelloInsomnia

    HelloInsomnia Jr. Executive VIP Jr. VIP

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    Did you ship the item? If so you can provide a tracking id and Paypal can verify the delivery at which point I don't think the buyer can do much about that.

    Honestly the best thing you can do right now is pick up the phone and call Paypal, there's not much we can do here for you.
     
  4. Ptrick125

    Ptrick125 Regular Member

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    Just provide as much evidence as possible, take pictures of the shipping receipt, shipping ID, or any other type of proof. Good luck :)

    Posted via Topify using iPhone/iPad
     
  5. resinscrape

    resinscrape Newbie

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    even if the source of the payment is not from a credit card, they can still attempt to do a chargeback through paypal funds. afaik, you can't stop someone from paying you through a card either way.
     
  6. krishparmar83

    krishparmar83 Regular Member

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    I think has open dispute in paypal not chargeback..he can do charge back only when he approach his credit card company to chargeback against the paypal..
     
  7. HerpDerpSlerp

    HerpDerpSlerp Power Member

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    If it is a physical item you need to show proof of delivery. If it is a virtual item it is not covered under paypal's policy however if the buyer used a creditcard they can contact the card company and will receive their funds back.
     
  8. DougG79

    DougG79 Regular Member

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    Incorrect. I know what a dispute is.

    This was a credit card chargeback. The reason, unauthorized user used a persons credit card to pay me for the auction they won. I have tracking and gave it to paypal. I do not send any package without tracking.

    Either the ebay buyer stole someones credit card info or they used a family members card with out asking or they are out to scam thinking they are getting it for nothing.

    Yes, there is a way to specify that you only accept payment only from paypal funds and not any credit card can be used but I do not know how to do it.
    Maybe someone here does.
     
  9. mirajkadam

    mirajkadam Jr. VIP Jr. VIP

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    Calling PayPal would be the best option!
     
  10. susanjabs

    susanjabs Junior Member

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    Just Provide as much as information you have of delivery. I already won one dispute in my favor it was electronic delivery i did but i provided them all correct and full information including. email screenshots, paypal screenshots, our chat history between me and my client. also he filled dispute after 45 days of delivery which helped me a lot to won so iif ur buyer filled dispute after 45 days and u have strong proof for delivery then u will win it, chances are 80% to your side.
    p.s- my dispute was of $1300 which i won.
     
  11. jrenzi

    jrenzi Junior Member

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    I'm sorry to hear that. The best way would be to contact them. You can request a call from them, and they do call you pretty quick this days.

    Had an issue with a bank account and got solved fast, so I'd try this way. Good luck!
     
  12. paymentconsultant

    paymentconsultant Registered Member

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    You have a long history, hopefully Paypal should help you. As others said you need to show proof of delivery. Best of luck.
     
  13. TradeMalaya

    TradeMalaya Newbie

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    this might be not so straightforward.
    if you can prove the delivery of the item got to the eBay account holder who made the purchase and is now making the chargeback, then you can probably win.
    the principal they use is that the buyer should receive the goods and the seller should receive the money.