Is it just me? or does SA support really sucks?

why do I get the feeling i'm just emailing a robot?

when SA first contacted me about my sources of traffic, i told them a valid excuse and they said okay.

then next thing is they emailed me with a templated letter that says something like "we cannot locate the sources of your traffic.please provide a proof if you still want to stay with us."

and so I replied to them something like "I thought we already cleared things up. anyway,to repeat every thing I...(my valid excuse here)

Then again I received another email from them. "we cannot locate the sources of your traffic.please provide a proof if you still want to stay with us."

WTF????

I can't help but reply to them "do we have to keep on repeating ourselves?"

Yah they do suck, are slow and suck so more

I also had the impression that I've been talking to a bot, anyway their support services are really terrible, slow and inefficient.