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Is Hostgator.com fooling customers?

Discussion in 'BlackHat Lounge' started by super11, Feb 24, 2017.

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  1. super11

    super11 Jr. VIP Jr. VIP

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    So they have these plans on the home page that says $6.95 monthly renewal and they compare with godaddy and others who charge higher in that section

    hostgator.com/web-hosting

    but, in reality HOSTGATOR are charging me 11.95 every month and that charges is only shown during checkout

    https://checkout.hostgator.com/signup/shared/3/36/FREEUPGRADE3

    I have been using them since several years and was surprised by this kind of fake out (somewhat)
     
  2. littlewebdragon

    littlewebdragon Jr. VIP Jr. VIP

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    If it's not clear, just contact them and ask to explain why all the additional charges.
     
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  3. anhbloginc

    anhbloginc Power Member

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    You should know that they wrote "Starting At". It means those kinds of prices come with conditions, like yearly payment or more.
     
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  4. kickthat

    kickthat Jr. VIP Jr. VIP

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    If you signup or signed up on a longer billing cycle, you get a better deal.
    If you're being billed monthly then no, you don't get it for that cost.
     
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  5. super11

    super11 Jr. VIP Jr. VIP

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    starting at is the low introductory price of 3.99
    but below it clearly says" Monthly Renewal Cost" 6.95
     
  6. anhbloginc

    anhbloginc Power Member

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    Here is the checkout page.
     

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  7. super11

    super11 Jr. VIP Jr. VIP

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    Contacted and the guys says competitors (godaddy) also do the same. and then directed me to checkout page link that shows 11.95

    I mean 11.95 should be there in some pages if not home page and not directly at a DIFFERENT checkout page
     
  8. kickthat

    kickthat Jr. VIP Jr. VIP

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    I don't understand the problem. Tons of companies do this.
    If you take out the introductory offer at the lowest offered price then you're paying that low price for 3 years... After which, you get put on a higher cost plan.
    But considering it is just an introductory offer, you're still getting it at that for three years. What's the complaint?

    Every bank and/or credit card I know does an introductory rate and pushes that in customers faces. So do loads of other companies. It makes it quite clear on the homepage and on the checkout page that after the three year period you will be charged extra. Where is the issue?
     
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  9. stacy666

    stacy666 Regular Member

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    I loved that Hostgator said that they offer "unlimited" bandwidth and space and when you order you have limits! xD Lying Ted, Lying Ted! xD
     
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  10. CenTex Hosting

    CenTex Hosting Jr. VIP Jr. VIP

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    usually on hostgator they will advertise the lowest price which is if you pay 3 years in advance. But when you check out most all customers pick monthly payments and your price goes to the regular listed price. To get the price that is advertise you have to pay for like 3 years in advance.
     
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  11. super11

    super11 Jr. VIP Jr. VIP

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    ok, got it
     
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