I think that if you want to save face you should provide refund. We call it quits and never communicate again.
Why?
1. You have not provided forum access as promised on sales page.
2. You admit there are additional scripts on forum for unlimited license holders, I cant get into forum = you have not provided service paid for.
3. You have just admitted YOU are ignoring my support ticket requesting forum access because of your precious ego= you are not providing support promised.
4. James is either a fantasy or HE is ignoring ( foolishly) this thread in which you daily destroy what little reputation tbpro had.
Lets make this simple.
Provide forum access.
Provide a version of tbpro that WORKS as per your instructions on a standard php apache server.
or
provide a refund
or
continue wailing on about your wounded ego and my support tickets..yes you "explained" how to get it working....it didnt
You claimed it worked on many php 5 servers...it doesn't on a Liquidweb box and your own gibbersih manual states it will NOT work on php 5. Hence the request for a refund when I read that.
You told me 4 weeks ago I would forum access in a few days....still waiting.
You can wrap it up anyway you like. You have not come up with the goods and "james" doesnt seem to have the balls to deal with it himself.
I have no desire to spend anymore time on your moronic product and support. But no refund = I will take every opportunity to tell everyone what a load of crap your product and your company are....here and elsewhere. It must have already cost you far more than 300 usd in lost sales...........
Mods I suggest you lock this thread its going nowhere and nobody in their right mind will buy tbpro now
As I said,refund is your main aim. Read refund policy.
1) Agree,you don't have have forum access,because we have the reason for this. It's not the problem anyway,may be James 'll approve you to the forum. If you didn't have it now,it's not meant that you never 'll have it.
2) This additional files for advanced users,you don't need them at all,untill you 'll learn and 'll able to install and use the script. Again,if yyou don't have it now,it's not mean that you'll not have it in future
3) Support,not the problem for us,all customers received it,even you. As I said I'll not support you,untill I'll heard your excuses.Don't want to excuse,good luck.
4) James have the problems,he is unable to help you now.Anyway,need help,use support. Just excuse and no problem.
About TBP not working,as I said,just follow the instruction wich I gave you.Don't working on your server,use hostgator.
I see,you continue to insult,good luck. We 'll be not only one here, who 'll lost his money and business at all,don't worry.
Now,about our conversation. This is my point of view,on who you are.
Very often, practically every day, we have the deals with all possible scammers, hackers, carders and other tips of guys, who want to scam us. We know that it?s normally, you already can see, how the books and scripts, very fast appear on the warez forums, blogs, torrents and other sites.
You know how they appear there, hacks, stolen credit cards, refunds and many other methods. We understand that this is just the other side of the online business.
So, we need to do our best to protect not only our business, but our customers also. They paid for us and want that our software always work, and even better, if they ?ll be sure that nobody can have it for free. You know, how fast programs and methods become outdated because everybody all over the internet use it.
We know, what to do and how, in this case.
1)Your first contact to us was about refund. You contacted me via pm on this forum 06-18-2008, 09:02 AM ,the message was short .You ask refund and provide your payment email. The reason was ?not working on php5?
I started to think, who you are, and why your first contact, was about refund. It?s abnormally for any legitimate customer. So,it was first red flag that you may be possible scammer.
Ok, I decided to see what?ll happen later. I was not sure, that you scammer, so I decided to help for you. May be you just need some help, and I ask you to create the ticket to support system, if you have any problems.
It?s clear on our site, at the bottom of the home page ?php5 not tested?. So, it can?t be the reason for the refund, even if TBP ?ll not work on php 5 at all. But I am also said that it?s working on most of php5 servers.
2) Your second message was 06-18-2008, 11:44 AM . You wrote that you have the problem with installation and that in the manual you read that TBP not working on php5. Also you wrote that you don?t have access to the forum. You give me your ftp logins to check your server.
I am answered that it working on php5, not on all servers, but on the most. And give you the real working hosting hostgator. I check your server and found that you use the wrong installer, and provide you with the instruction what you need to do. I am again ask you to use support system.
About forum approvement, I said that James not yet in the town, and we still need to wait.
3) Your third message was about the forum 06-21-2008, 06:04 PM . You ask, if anybody, exclude James can grant access to the forum.
I am answered , that James must return soon and that only James can approve you. Also,I ask you to create the ticket, if you need the help.
4) Your next message was again about forum 06-21-2008, 06:27 PM . The tone of your message was changed, you wrote how bad our way to do business.
I can?t nothing to do in this situation, so I am answered?? Sorry, we need to wait James.? . I am again ask you, if you have the problem, just create the ticket.
5) Your next message was Sun 22 Jun 2008, 9:38am in the ticket system. You provided me your logins to cpanel and said that TBP not working.
Ok, I check your server , and found that you made the error during the installation. I fixed it and send you the step by step instruction what to do.
6) Your next message Sun 22 Jun 2008, 20:29 pm , have the unfriendly tone. You wrote that you don?t like to add robots txt and two other files by hand.
Ok, you opened one of the zips and saw readme txt and one file. In the readme was little typo, instead of the php was zip. But you also saw that you have only file with php extension. Moreover, in the next phrase of the readme, you saw that you need to upload exactly this file, it was clear written with php extension. You wrote that you did it so and received the error. It?s not the huge problem for experience webmaster as you, but you decided to make the big problem from this little typo. You wrote that our documentation wrong.
Ok, I am answered for all your questions, check your site and found that you again did wrong. You already have the clear step by step instruction on you hand.(I gave it to you in the first post on the same page) .It was clear written, that you?ll need this file when you site? ll be fully ready. You?ll see the step in the admin panel, when you ?ll need this file. You even not created the site yet. Also, I said this phrase ?please read online manual?.
So, I am again started to think, who you are and why you trying to make the big problem from little typo and at the same time, can?t follow or understand the clear step by step instruction, wich I gave you. It had only 6 points in it, and you even don?t need to read online manual to follow it.
I am already knew that you have one red flag, it was the second red flag for me, I just became to think that may you just trying to find the reason to ask refund? It was not so clear for me yet, but I decided to wait and see what ?ll be you next step.
6) Your next message was really ?anadequate? Mon 23 Jun 2008, 11:06am (Compare this time with the time of your ?review? post on the forum ).
You wrote that you are not the idiot, that you very experienced webmaster, you use Fantomaster?s shadowmaker ( by the way, I saw your post on the syndk8 about shadowmaker. You so experienced that couldn?t understand how to use it)
My phrase? Please read manual?, became this ?don?t treat me like a fool and tell me to read a manual that is full of typos and wrong/missing info.??
You didn?t like again, that you need upload robots txt and 2 files by hand and several other problems. At the end you again ask about forum.
Ok, in my opinion you collected another rad flag , you wrote about errors and manual and tried to made again the big problem from this. As I said your tone became anadequate. ?forum access when?? ?Upload folder links??? ?
You want that I created the site for you for free.
Ok, I look again to your domain and found that all your problems about installation could be solved in the same instruction, wich I gave you. You again and again trying to made the big problem from the things, wich was clearly written in the instruction. When you wrote this ? anadequate? message, this instruction was before your nose , at the same page of ticket system.
Ok, I have big patience, so I decided to provide you with the step by step instruction, how to create the doorways in the admin panel. Who use our software knew that nothing hard with it. Moreover, near the every button in the admin panel, we have the help, what the button it is and how to use it. Ok, no problem, if this experienced webmaster need the help.
Ok, I am always online, and just decided to solve all your problems. It?s easy for me, to help customers to learn our software. I even, not provided installations for money, because I know that easier for me to help for any customer to understand how TBP work and how to install it correct, because it?ll save my time in the future.
Then, my friend, contacted, and show your post here, on the forum. I read it, nothing was true in it. You already collected all rad flags with your post. I clear understood, who you are, what you want and what to do, in this case. You have nothing to say, exclude forum access. All your posts here full of insults.
If you remember, search engines is our work , and you already have the big footprints in it. We started to collect all info about you, when we saw that you the member of several warez forums, we started and found all about you, don?t worry.