Got this in my email:
We want thank everyone for their patience and understanding following yesterday's service outage. Unfortunately we encountered hardware failures and had to transfer all of our data to new systems. The process took nearly 24 hours and we worked without sleep to get everything back online as soon as possible. While these types of failures are rare, and we did have mechanisms in place to ensure that no data was lost, we are committing ourselves to taking all measures necessary to ensure that recovery would be faster if a similar incident should ever occur again.
We recognize that everyone is losing money when our services are down. The company, our advertisers, and most importantly, you. We have now applied a credit to all accounts which generated revenue between Monday and Wednesday, with the amount being a significant portion of your average daily revenues during that time.
We appreciate everyone's support while we dealt with this issue. We look forward to continuing to provide you with superior content locking technology, the highest EPCs, and around the clock support. If you have any further questions, please don't hesitate to reach out to us.
Best,
The Adscend Media Team