Hi BHW members, I need help regarding Interspire Email Marketer , i need to change all soft bounces to hard bounces status, the soft bounce will change to hard bounce only after 5 times , so i need to change it from the source code to 1 so it will marked a hard bounce from the first time. there is anyone who can help me please ! This is from the Interspire website : Once your bounces come back to that address you can use the feature 'Contact Lists->Process Bounced Emails' to have Interspire Email Marketer connect to that mail account and search through the bounced emails. It will then change the status of your contacts that have hard bounced, or soft bounced 5 times, to Bounced. Many thanks !