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International Global Shipping Program question

Discussion in 'Ebay' started by oatmeal, Jan 11, 2017.

  1. oatmeal

    oatmeal Regular Member

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    So all of my US (domestic) sales are perfect and have no problems ever because it has full-tracking and if there's any problems, they are quickly resolved.

    All my issues are coming from International orders. Recently while speaking with an ebay CSR, he recommended that I enrol in the global shipping program. I've always heard about it, but I don't quite understand all the ins and outs of it.

    He said that if I use ebay's GSP, I make out all my orders and ship it to their GSP facility in the US. After that point, as an ebay seller, I would be 100% scot-free from any liability or responsibility because it would be on ebay's GSP. That sounds too good to be true? This would guarantee that I have ZERO issues with Int'l orders and any opened cases would easily be resolved because ebay's GSP would refund them not me.

    My questions are:
    1) As a dropshipper, if I enrol in ebay's GSP, will ebay become suspicious or even flag, possibility ban my account if they find out why all these orders are coming from the same supplier to them? Obviously, I would be making out all my orders to ebay's shipping address. I'm sure they would be able to tell that I'm dropshipping since it's coming directly from the supplier and their info/name/address would be on the box. Does ebay care or not care about that?

    2) How do I tell ebay what the buyer's shipping address is if I'm making the order from my supplier to ship it out to ebay's GSP facility? Do I send ebay a separate message telling them where to ship it out to? Or would I have to tell the supplier to add a 2nd shipping address? I don't think they do that so I'm confused how I can tell ebay the buyer's shipping address?

    3) Kind of related to question 1, does ebay or suppliers have conflicting issues with using the GSP?

    4) It looks like ebay's GSP has their own international shipping pricing. How much does it cost me? Do I get charged by ebay's GSP to pay their shipping fees or can I customize my own shipping fees so that I can mark it up for some profit.

    ***note*** most of my international sales profits comes from my marked up shipping prices. I'm able to set my own shipping price using the supplier's shipping methods, but if I join ebay's GSP, would that mean I can't customize/mark up my own shipping price and HAVE to use exactly the same shipping fees as ebay's?
     
  2. toml3030

    toml3030 Elite Member

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    no. It's actually better for the seller.

    eBay will repack the package at their sorting center for the end buyer and it is not your responsibility once it gets there.

    They shouldn't.

    The shipping is included in the buyer's purchase price they pay to eBay/Paypal so it doesn't cost anything on your end.

    Yes, no extra profit from shipping under GSP.
     
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  3. Old Dog

    Old Dog Newbie

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    Zero liability on delivery issues or damaged packages. You are still responsible for any returns due to item not as described.

    I would also add that there are restrictions due to product category, package size and weight, monetary value of item as well as whether a P.O. box can be shipped to. These restrictions may apply depending on the country the buyer lives in.

    Also in order to use the program you must input accurate package dimensions and weight in order for Ebay to correctly charge the buyer the proper international shipping charge upon checkout.

    See this page for more info: http://pages.ebay.com/help/sell/shipping-globally.html
     
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  4. oatmeal

    oatmeal Regular Member

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    thanks for the replies.....since my profit mostly comes from markup on shipping rate, I guess GSP won't work too well for me :(
     
  5. Fred2507

    Fred2507 Registered Member

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    I sold a surprising number of items through that program
    Even expensive things... I mean I wouldn't go too high money wise but 300-400 electronic items even
    I did several of those to even see what would happen for curiosity

    I had an extremely low rate of issues. I had one moron leave a neutral once for some stupid reason.
    Buyers made it sound as if GSP make shipping COSTLY for them on their end. They definitely pay for the shipping - it's NOT free for the buyer as far as I'm aware

    Meanwhile they lost a couple of items and both times they bad reimbursed myself as well as my buyer and fairly quickly
    So long as whatever it is lands at Erlanger or whichever facility, and you have good tracking, you're fine usually

    Just don't count on anything 100% on ebay selling. Especially on ebay intl selling. It's a casino so don't sell more than you can afford to lose

    They DO repackage your items and HORRIBLY
    I would ALWAYS send a photograph of the item and how it was packaged and I would outright just let them know what happens sometimes and nicely ask them to let me know if they might receive something different from what was sent
    This way when someone would get an expensive what ever it is and it's packaged in a piece of cardboard + some roofing nails, they are not jumping up and down on you with hatred and red feedback and all else