I'm Shocked With Shopify Customer

I have a good amount of customers for one of my online stores. I blasted an email out and a man I had trouble with in the past not being happy with the my products and asking for a refund... so I said I would. Then he tells me his card was stolen so I couldn't refund him. I forgot to take him out of my emails and yesterday he emailed me back and said since you guys screwed me over you can send me this product free of charge. He said there was missing merchandise.

The new product is like $10. How should I respond back if I should? Should I send him it to get off my back or block his emails, take him off my emails etc.

I just don't want a bad name for my store.

Thanks
Jess

 

Try to get the in trust.
All will be fine then.

 

Try to refund him via other payment method?

 

I would ignore him and remove him from your list. The email just reminded his lazy ass ..

I wouldnt refund him with another payment method. Anti money laundering

 

Hi,

Dealing with angry customers is way to much risky.
You can end up with tons of bad comments and hence loosing new sales.
In my opinion,
Just send him the product write him an nice email that you are sorry for the bad quality or whatever the reason is and promise to serve him better in future.
By doing this you will have a nice proof to show your customers that you try to deal with the customers who are not happy.
GLWS

 

You should just block him.

 

If you think that's shocking you should try selling on eBay for a bit. You won't believe the shit people try and pull. As to your customer just send him the item. If you can't afford to take a $10 loss from time to time you need to close up shop now. It's a part of doing business. Send it to him, remove him from the list and move on. You will sleep better.

 

i would ignore him ...... he seems lazy and unorganized.

 

Like @Alchemizt said, you won't believe what ebay customers do. I have a small account and already got blackmailed twice with getting neg. repped if i didn't refund them and they get to keep the item... Not sure how he can damage you, but every situation is better than being in ebay lol

 

just chalk it up as a lost. Typical things you will run into. I find it people just trying to get something for free. Most likely they will write a bad review. Its only $10 just bite the bullet and move on

 

Yeah, I don't mind sending him a product for free. However, I would need to send him tracking because I don't trust him and its international... It will be probably $20 in total. I just don't want this idiot keep doing things like this if I send him a free product that he claims he never received a product I sent.

 

Hi,

Yes just keep tracking proof and you are good.
Then just exclude him from your emailing list.

 

Thank you everyone for your input. I will email him back and send him a product free of charge. So tacky knowing he has the product he claims he doesn't and I told him I would refund him, then he said his card was stolen blah blah blah.

 

As many have said here , ebay is way worst, for me this seems a clear case of " i want a free item " but i suggest to be blind to that thinking and belive he is "honest" and as you said, loose money ( it is part of this bussiness ) sending item with tracking .

Once after a period of testing, check the pros and cons of your bussiness and try to improve or move on.

Personally i am fed up due to this kind of customers ................... every day they are growing!!! ( the only way i believe we can slow or stop this grow is to quit giving what they want ) is hard to do if you want to be fair with the ones that are really honest.

I always tell the customers :

You have two options registered shipping and free shipping if you pay registered you have privileges over the free one.

--It is like paying a car insurance, if you pay basic insurance ( the cheapest ) and you have an accident you can not ask your insurance company as if you were paying full covering value.--

Thats the case, state very very clear your policies in your shop so you wll have the option to refund resend waste money or decide if you want to stick to your policies.

Cover your self prior they give you problems.

Good luck.

 

Especially Ebay can be highly annoying, the Amazon marketplace isn't much better, but like Alchemizt and Starktrick said, it's unfortunately part of running a business. Amazon and Ebay educated customers this way with their "The customer is always right, the merchant is always wrong" policies. With non-tangibles, it's even worse, but doesn't cause additional costs.

Don't take it personal, it's well worth the $20 to get rid of him. Even if it's covered in your policies, risking that a guy like this goes on a negative review crusade against you isn't worth it.