I have a good amount of customers for one of my online stores. I blasted an email out and a man I had trouble with in the past not being happy with the my products and asking for a refund... so I said I would. Then he tells me his card was stolen so I couldn't refund him. I forgot to take him out of my emails and yesterday he emailed me back and said since you guys screwed me over you can send me this product free of charge. He said there was missing merchandise.
The new product is like $10. How should I respond back if I should? Should I send him it to get off my back or block his emails, take him off my emails etc.
I just don't want a bad name for my store.
Thanks
Jess
The new product is like $10. How should I respond back if I should? Should I send him it to get off my back or block his emails, take him off my emails etc.
I just don't want a bad name for my store.
Thanks
Jess