I need help with Facebook ads

Hello, how are you all. (I hope I'm in the right thread to ask for this help) I'm a little ignorant with this because I've never used Facebook ads before but well it touched me, I have a problem with this and it's that 2 or 3 days ago I put a credit card as a payment method, the card is real and everything, so today I got into paying for ads and well I get that I was banned/disabled from that ad account, what could have caused that? I never published anything or had any previous pages. I would like to know what I can do and I hope you know something, thank you

(It's in Spanish, sorry for that, I use a translator to talk to you)

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Bro, advertising on Facebook can be challenging for beginners, especially since new accounts are often subject to strict scrutiny. Therefore, many people choose to partner with experienced professionals to manage their campaigns more effectively.
 
Hello, how are you all. (I hope I'm in the right thread to ask for this help) I'm a little ignorant with this because I've never used Facebook ads before but well it touched me, I have a problem with this and it's that 2 or 3 days ago I put a credit card as a payment method, the card is real and everything, so today I got into paying for ads and well I get that I was banned/disabled from that ad account, what could have caused that? I never published anything or had any previous pages. I would like to know what I can do and I hope you know something, thank you

(It's in Spanish, sorry for that, I use a translator to talk to you)

View attachment 511042
This is quite common with new Facebook advertising accounts. The system sometimes automatically disables them when it detects “unusual activity,” especially if you’ve just added a credit card. Click “Contact the support team” to submit a review request. It usually takes a few days, and if you haven’t violated any rules, the chances of getting your account reactivated are quite high. To avoid similar problems, you should pay attention to three things: first, don’t log in using a VPN; second, ensure your credit card is from the same country as your account; and third, ensure your Facebook account is real and has normal activity.
 
Thank you all very much, they helped me a lot and gave me a lot of options, I chose to talk to support to receive help and I am waiting for the rehabilitation of the account.
 
This will happen with newly registered accounts. Sometimes Facebook flags it as “unusual activity” when a card is added and ads are attempted right away. Usually you just need to request a review and confirm your identity. It does not always mean you violated anything.
 
This happens quite often with new ad accounts. Meta Platforms has strict automated checks, and new accounts with a newly added card can sometimes be flagged for verification. Try submitting an appeal and verifying your identity in the account quality section.
 
This actually happens quite often with new Facebook ad accounts, especially when a payment method is added but the account has very little history.

A few common reasons for this:

1. **New account with no activity**
If the profile or Business Manager is very new, Facebook’s automated systems sometimes flag the ad account during the initial review phase, even if no ads were published.

2. **Payment method verification**
When a credit card is added for the first time, Facebook sometimes runs internal risk checks. If the account has no previous ad activity or trust signals, it can temporarily disable the ad account.

3. **Account trust level**
Accounts that have not built normal activity (profile usage, page interaction, login consistency, etc.) can trigger automated security reviews.

What you can try:

• Go to **Account Quality** and submit a review request.
• Verify your **identity** if Facebook asks for it.
• Make sure the **name on the payment method matches the account owner**.
• Avoid changing devices, IPs, or payment methods during the review.

Many times Facebook re-enables the ad account after manual review if there was no real policy violation.

If the appeal doesn’t work, sometimes creating a **new Business Manager and ad account** with normal warm-up activity works better before adding a payment method.

Hello, how are you all. (I hope I'm in the right thread to ask for this help) I'm a little ignorant with this because I've never used Facebook ads before but well it touched me, I have a problem with this and it's that 2 or 3 days ago I put a credit card as a payment method, the card is real and everything, so today I got into paying for ads and well I get that I was banned/disabled from that ad account, what could have caused that? I never published anything or had any previous pages. I would like to know what I can do and I hope you know something, thank you

(It's in Spanish, sorry for that, I use a translator to talk to you)

View attachment 511042
 
If you want to run Facebook ads safely, the most important thing is to comply with regulations and manage your account properly. Please adhere to Facebook's advertising policies and avoid advertising misleading or restricted products.
 
This is very normal. Before running ads, you should warm up the account for a few days (the longer the better). Use the account like a normal user—like, comment, share, send messages, etc.—to build trust with Facebook. After that, you can start running ads.
 
Maybe the Facebook profile is very new and you suddenly tries to run ads. If that’s the case, maybe you can request for a review. The review often fixes it.
 
Starting with Facebook advertising can be quite challenging for beginners, especially with the current policies and review systems. Because of that, many people choose to collaborate with experienced or reputable agencies that understand the platform well. Working with professionals can often save time and help campaigns run more smoothly.
 
It’s likely the account was restricted because the system detected unusual payment activity. In many cases, these situations can be difficult to resolve through appeals. If the account is your personal one and all the information is valid, the best step is to contact official support and submit a request for review to see if they can assist.
 
Hello, how are you all. (I hope I'm in the right thread to ask for this help) I'm a little ignorant with this because I've never used Facebook ads before but well it touched me, I have a problem with this and it's that 2 or 3 days ago I put a credit card as a payment method, the card is real and everything, so today I got into paying for ads and well I get that I was banned/disabled from that ad account, what could have caused that? I never published anything or had any previous pages. I would like to know what I can do and I hope you know something, thank you

(It's in Spanish, sorry for that, I use a translator to talk to you)

View attachment 511042
That's perfectly normal. Sometimes Facebook disables advertising accounts for no reason at all, perhaps because the type of account you're using is weak.
 
Actually, the problem might not be with your card, but rather that Facebook uses an AI system to scan accounts, so there could be errors. Please contact support to ask them to help you appeal. Account scanning happens regularly anyway.
 
It appears you're using a new advertising account. Sometimes, even a small amount of unusual activity can lead to immediate banning. Please warm up your new account before using it.
 
For new accounts, this is quite common; any unusual activity such as payment errors or overly aggressive campaigns will result in the account being flagged and restricted. You can try your luck appealing, but at the moment, it's better to switch to a new account to save time.
 
Your advertising account has been disabled due to a payment method issue. You can seek assistance from a reputable agency.
 
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