i have a real problem my website doesnt open (namecheap hosting)

in most · Mar 18, 2019

obosor said:
Did you ask namecheap to check your IP blocked or not in their server firewall? Maybe your public IP blocked in namecheap server.

actually this was the first thing they did and they found that my IP is not blocked

in most · Mar 19, 2019

pycckuu4ejl said:
In these cases you have to check "web accessibility" service (just google it). It's free. They'll try accessing your website through different servers and if it successes than something is wrong on your part.
3 things that could be preventing your access:
Your ISP blocks domain
Your ISP blocks hosting IP
Your hosting is blocking your IP because it's been abused (but since namecheap says it is ISP than most likely they see their server doesn't block your IP)
First thing I'd try is change MAC address in router and reboot router to change IP and try accessing website. If it wouldn't help. I call ISP and ask them to unblock this website for me.

thanks yes i changed MAC address and the wesites opened would that be a sign for any thing?

in most · Mar 19, 2019

stromind said:
it might be your country which is blocked by namecheap or its your ISP which blocked the namecheap IPs

yes this might be right i contacted ISP and they said maybe your hosting company blocked people from egypt from accessing your webites

in most · Mar 19, 2019

i contacted ISP and they said there is no any problem from our end and you have to contact your hosting company to ask if they are not blocking people from egypt from accessing your websites .... now things are getting worse and complicated i can't find where is the problem hosting company namecheap denies any responsability and same for ISP!!

Invoker · Mar 19, 2019

in most said:
thanks in fact if i open using proxy it works but from a local internet cafe i find the same problem and bout Roundcube it's actually random script i tried to install random scripts to try to open

Follow this: open control panel - network settings - change adapter settings - "right click" your network connection go to properties. From there, change Internet Prototocol version 6(TCP/IPv6) DNS address to: first line: 2001:4860:4860::8888 , second line: 2001:4860:4860::8844. These are google proxy settings and ipv4 settings get fucky if all your connections are ivp6 capable.

in most · Mar 20, 2019

Invoker said:
Follow this: open control panel - network settings - change adapter settings - "right click" your network connection go to properties. From there, change Internet Prototocol version 6(TCP/IPv6) DNS address to: first line: 2001:4860:4860::8888 , second line: 2001:4860:4860::8844. These are google proxy settings and ipv4 settings get fucky if all your connections are ivp6 capable.

thanks i did this but no thing changed

stromind · Mar 20, 2019

only sensible option remains on table is to switch your hosting to elsewhere and try

ExonHost · Mar 20, 2019

Can you post trace route report. You can check https://support247webs.com/windows-traceroute/

in most · Mar 20, 2019

stromind said:
only sensible option remains on table is to switch your hosting to elsewhere and try

thanks it seems this is the option that i will do because i am tired of all this

in most · Mar 20, 2019

obosor said:
Can you post trace route report. You can check https://support247webs.com/windows-traceroute/

thanks i did traceroute and this was the results

ExonHost · Mar 20, 2019

The issue definately in your ISP end not in hosting end as request is not going to outside of your ISP.

stromind · Mar 20, 2019

in most said:
thanks i did traceroute and this was the results

Could you please post the results of WinMTR from your pc towards your site

Rachmaninoff · Mar 20, 2019

My IP got blocked the other day due to false mod_security triggered rule or so I've heard. I couldn't access my cpanel. Talked to the support via chat. He was successfully unblocked my IP in a few hours.

Ask them to unblock your IP.

in most · Mar 20, 2019

obosor said:
The issue definately in your ISP end not in hosting end as request is not going to outside of your ISP.

thanks i contacted them several times the problem is that they insist that there is no any problem from there end i sent them these screenshots and waiting for their reply hope this will work

Invoker · Mar 20, 2019

If you also haven't yet then open command cente (run - cmd) as administrator and type ipconfig /flushdns. Restart pc

i have a real problem my website doesnt open (namecheap hosting)

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