People suck. Or they sometimes do. The story goes in short like this: I ordered a new phone (Galaxy Alpha) from Amazon, because my beloved S3 is not willing to charge. Guessing some of the pins in the USB jack are bent or something. I'll try and fix that over Christmas when I go back home for a few weeks. Now, I ordered it last Saturday and with the student prime I was promised a delivery on Monday. I was happy, and then came Monday. I got the text message saying my package had been delivered, which I thought was odd since the door buzzer/phone system in the flat hadn't made a noise. Then I went downstairs eagerly to get the phone, just to realize that there was no package. It was already rather late, so I waited until Tuesday to start going through the other apartments, door by door asking if they had seen or "accidentally taken" the delivery from the delivery guy. Nobody saw nothing, and I checked from Amazon: Delivery comment "Handed to a resident, delivered to Mr. ---". And I certainly had not received the delivery. Again, it was late and I wanted to think it through. Come Wednesday morning I phoned Amazon and explained the situation, and now this is where it gets weird. I was prepared to argue with them to the end, but it ended up being a short dialogue, including "Oh F*ck" from the customer service agent, and a "I'll sort out a replacement immediately, sir." Now this I could get used to, proper customer service! Didn't see this one coming, especially from a mega corporation like Amazon. Anybody have similar/totally different experiences with them or other big companies? Oh yeah, the replacement arrives tomorrow, and I'll hopefully get it myself, they promised to deliver it after 5pm, which I told I would be home by, and call me when the delivery guy is five minutes away. Guess they don't want to risk a third phone. And the fricking good guy Greg who nicked the first phone is the best person ever. I hope he gets cancer. (Good guy Greg is a sarcastic metaphor/image, not by any means referring to our actual good guy BTB) We'll see if I meet the lovely person trying to get the second free phone tomorrow, I'll promise to handle him gently with a 2 by 4.