I bought GSA but it doesn't open?

A

amdcpus

BANNED

Nov 9, 2013

435

31

• May 19, 2014

• #1

I've tried everything. Restarted my computer, uninstalled and reinstalled, turned off my antivirus. Nothing works. I have no cracked software on my PC. When I try and open it, an error message very briefly shows up then exits.

 

maecenas23

Senior Member

Oct 12, 2010

1,075

1,010

• May 19, 2014

• #2

It will really help to know what is the message you receive. Also you should reffer to their forum for any issues. When I first started with GSA, the forum helped me big time.

 

manking

Regular Member

Nov 27, 2013

455

136

• May 19, 2014

• #3

Maybe it has something to do with your antivirus, just add an exception for it or disable for couple of minutes to see if antivirus is blocking

 

S

Seljo

Regular Member

Jul 3, 2013

384

137

• May 19, 2014

• #4

I had a same problem and I found out I had a trojan on my vps. So check your system as GSA is by far the most reliable piece of software.

 

D

D.A. Mokes

Junior Member

Mar 14, 2013

126

52

• May 19, 2014

• #5

If your using windows maybe try running as administrator?

 

davids355

Super Moderator

Moderator

Executive VIP

Jr. VIP

Apr 25, 2011

19,848

28,308

• May 19, 2014

• #6

turn off UAC, disable antivirus, and maybe check for all windows updates first.
after that, do reboot, and try again.
If that doesnt work, post back.

 

umerjutt00

Elite Member

Oct 28, 2011

4,373

2,493

• May 19, 2014

• #7

Some less known AV detect GSA SER as virus. So turn of your AV, re-install GSA SER and then try.

 

newon

Power Member

Dec 16, 2011

701

118

• May 20, 2014

• #8

Check your internet connection. GSA verifies your licence while loading and due to a bad internet connection it can not verify and closes. It happened to me.

 

JournoNick

Power Member

Feb 11, 2014

667

333

• May 20, 2014

• #9

I would go to the GSA forum and ask there.

 

A

amdcpus

BANNED

Nov 9, 2013

435

31

• May 21, 2014
• Thread Starter Thread Starter

• #10

Yep I've done everything suggested here and it still doesn't open.

 

Numbuh362

Elite Member

Aug 22, 2012

1,566

467

• May 21, 2014

• #11

what operating system are you running?

 

A

amdcpus

BANNED

Nov 9, 2013

435

31

• May 21, 2014
• Thread Starter Thread Starter

• #12

Windows 7 Ultimate.

 

JasonS

Elite Member

Sep 15, 2012

6,007

2,881

• May 21, 2014

• #13

Please post the error screenshot, then I can give you exact solution to troubleshoot it. As I'm tech geek

 

yenerich

Supreme Member

May 26, 2013

1,322

204

• May 21, 2014

• #14

Are you clicking the Search_Engine_Ranker.exe?

 

A

amdcpus

BANNED

Nov 9, 2013

435

31

• May 21, 2014
• Thread Starter Thread Starter

• #15

JasonS said:

Please post the error screenshot, then I can give you exact solution to troubleshoot it. As I'm tech geek

Click to expand...

It never opens, there is no error.

 

yenerich

Supreme Member

May 26, 2013

1,322

204

• May 21, 2014

• #16

Can you answer exactly to which file are you giving the click to run?
Maybe you are clicking the wrong file.
Are you getting some prompt or something? Are you connected to internet?

 

A

amdcpus

BANNED

Nov 9, 2013

435

31

• May 21, 2014
• Thread Starter Thread Starter

• #17

No I am definitely connected to the internet and clicking the right file.

 

asap1

BANNED

Mar 25, 2013

4,956

3,262

• May 21, 2014

• #18

Try uninstalling it this way

Search "add or remove programs"

Find gsa in the list and uninstall it.

Turn off AV

re-download GSA

 

A

archangelic

Newbie

May 21, 2014

16

1

• May 21, 2014

• #19

I've had some issues when the firewall was active from my security software..
Disabling the firewall and then running it seemed to have fixed that issue for me..

 

partymarty4870

Elite Member

Jul 7, 2010

2,032

1,697

• May 21, 2014

• #20

Is the error message not opening, or opening and closing too quickly to read/copy it. I've had this exactt drama with some other software. I eventually had to have a screen recorder running and then pull a frame that had the message on it to be able to read what my error was. I was simply missing a .dll or similar and just downloaded it and was sorted. I'd been stuffing around with their support for about 2 days before that, but without being able to tell them the error message they couldn't really help me.