The first of the year I started a web design business and making some money not much but a little.. before I go big with my advertising I would like to know how to properly run the business? I do outsource the work to a great team that I have and they work perfectly. Well my question is? How to properly run a web design business from when the customer calls you? How and when do you get the deposit? I always take as much info as I can and make them a template.. they usually love the template but should I charge them before I even make a template for them? like when to take deposit?.. ect... I want all automated I have a lady that is going to take the phone calls for me because she has such as seductive voice you will never want to hang up on her lol. any ideas would be great and very much appreciated!