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How should I appriach this situation

Discussion in 'BlackHat Lounge' started by TerryMeshon, Sep 16, 2013.

  1. TerryMeshon

    TerryMeshon Junior Member

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    Long story short: I have just had admission from my hosting provider that they accidentally deleted my WP Database. Obviously this means that I have lost everything on my site. The site was for a client I have charged and should have been going live today. As a result I will have to work 2 full days to get back to where we were and I have other work / jobs to be getting on with.

    This is their last message to me:

    Hi xxx

    Thank you for your patience while we investigated this for you.

    The problem seems to have occurred because of a service restart at the exact moment another user attempted to create a wordpress install. This looks to have allowed the second user to create a database on the same server as you with the same name which caused the data loss in your account. This should never be able to happen and we have taken steps to further ensure this can never happen again going forward. I am extremely sorry for the inconvenience this has caused you.

    On the whole they have been very good to me and I have not had problems with them before, this looks rooky mistake to me but we are talking about a massive company.

    So how should I proceed with this? Should I ask for compensation? If so what should I ask for? I am a reseller of ther hosting accounts and pay a yearly fee and re-sell web hosting packages. I do very well from it but this is unacceptable as far as I am concerned.

    Let me know what you think I should do. Very pissed off today... My backup of the DB is too old to be used (doh!) and theirs has too be lost!
     
  2. GiorgioB

    GiorgioB Supreme Member

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    Well, IMO its you who messed up with this part ^^^^^ websites get infected, deleted, lost, etc.. etc.. that's why backups are critical. Sorry bro... learn the hard way.
     
  3. TerryMeshon

    TerryMeshon Junior Member

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    I have a backup of the day before. I am very stringent and precise with my backups. Ive been doing this for a very long time so thanks for that useless bs of a post...
    Sadly over night they deleted my databse and all the work my staff had done that night ( they are from India I live in eurpoe) had been lost. try again, and dont be sorry its not your fault... /facepalm
     
  4. GiorgioB

    GiorgioB Supreme Member

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    nevermind.. that approach is good, you should try it more
     
  5. TerryMeshon

    TerryMeshon Junior Member

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    Im asking people what I should ask for in terms of compensation and your telling me to backup more... I only set one backup timer for once a day... I dont know how often you back yours up. I think you think you are trying to antagonize an already frustrating situation, especially considering you start with saying Im the one that messed up...
    Did you not read what I put? The SP deleted my DB.. Is that my fault? Troll somewhere else