How PayPal “cracked” a $100M churn problem

T

TheVigilante

Banned - Multiple Rules Violations

Aug 31, 2010

14,993

16,105

• Apr 5, 2021

• #1

"After 17 years, we finally “cracked” a $100M churn problem at PayPal. Zero fancy tech. Just a spreadsheet, some simple SQL, and a physicist named Ben."

Source:

https://twitter.com/x/status/1376814186173509632

 

T

tools4links2021

Newbie

Mar 29, 2021

1

10

• Apr 5, 2021

• #2

Deduction is awesome, thank you for sharing!

 

Scorpion Ghost

Elite Member

Executive VIP

Jr. VIP

Mar 22, 2013

9,150

10,490

• Apr 5, 2021

• #3

Whats the churn problem?

 

M4XW3LL

Elite Member

Feb 5, 2013

1,716

2,304

• Apr 5, 2021

• #4

Read this last week on twitter and I must say from my personal experience that some of the things he said they improved are still trash and they don't care about their churn rates as they try to appear in that thread.