1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

How Long For Them To Look At Account

Discussion in 'Ebay' started by SpeedOfPain, Dec 15, 2014.

  1. SpeedOfPain

    SpeedOfPain Newbie

    Joined:
    Nov 30, 2014
    Messages:
    24
    Likes Received:
    0
    My account was locked early on the 13th. I have uploaded all the files they ask for on the same day. Its now almost the end of the 15th and have heard not one thing from them. How long does this usually take?
     
  2. sashablack

    sashablack Elite Member

    Joined:
    Jan 8, 2010
    Messages:
    3,697
    Likes Received:
    2,056
    Gender:
    Male
    I would say around 7 working days :) What was the reason for the account being locked?

    -Sasha
     
  3. JamesHere

    JamesHere Regular Member

    Joined:
    Jan 24, 2013
    Messages:
    448
    Likes Received:
    140
    Location:
    retentionpanel.com
    Home Page:
    Time may vary depending on the amount of requests they have.
     
  4. SpeedOfPain

    SpeedOfPain Newbie

    Joined:
    Nov 30, 2014
    Messages:
    24
    Likes Received:
    0
    Is it a good idea to call them? Will that kinda ease their concerns or no?
     
  5. JamesHere

    JamesHere Regular Member

    Joined:
    Jan 24, 2013
    Messages:
    448
    Likes Received:
    140
    Location:
    retentionpanel.com
    Home Page:
    It's your choice. It's only been 2 days, so I think you just need to wait for their response.
     
  6. Guyabano

    Guyabano Junior Member

    Joined:
    Jun 20, 2014
    Messages:
    113
    Likes Received:
    39
    You'll get an e-mail eventually. Have some patience :)
     
  7. STAUNCH

    STAUNCH Junior Member

    Joined:
    Mar 16, 2013
    Messages:
    161
    Likes Received:
    33
    • [If the account have NOT received over €1800/£1650 worth of payments since of the creation] Up to 30 business days for (Tier 1) verification of: Proof of ID / Proof of Address;
    • [If the account have received over €1800/£1650 worth of payments since of the creation] Up to 7-10 business days for (Tier 1) verification of: Proof of ID / Proof of Address;
    • Up to 7-10 business days for (Tier 2) verification of: invoices, company registration, documents, licenses, certificates, AUP-related.

    Sometimes by a phone call for the Tier 1 the phone agent if you're polite can verify the ID/PoA and pass it, the process takes 30 secs for him, the phone call can take up to 15-20 mins tho. It depends and not everytime.
     
  8. SpeedOfPain

    SpeedOfPain Newbie

    Joined:
    Nov 30, 2014
    Messages:
    24
    Likes Received:
    0
    Yea had over $5000.00 in the account in like 3 weeks.

    I got clients wanting me to ship items, but im kinda worried to ship if im not going to get paid if they dont re open my account. Not really a matter of patience.
     
  9. kontim

    kontim Newbie

    Joined:
    Jun 1, 2011
    Messages:
    23
    Likes Received:
    3
    Paypal support is probably the worst between top companies. It is super slow, sometimes they don't even respond you and most of their stuff can't even speak proper english...
     
  10. Guyabano

    Guyabano Junior Member

    Joined:
    Jun 20, 2014
    Messages:
    113
    Likes Received:
    39
    Yeah, that's what they call to much to fast on a new account.

    Catch 22 - if you don't ship the goods it looks like they been right. If you do and they keep the account frozen you are out for 180 days.

    Patience is a big issue. That much in such a short time you did expect it to get limited, right ?
     
  11. Kawgy

    Kawgy Junior Member

    Joined:
    Jan 18, 2014
    Messages:
    180
    Likes Received:
    20
    Occupation:
    Online Sales, Product Sourcing Agent
    Location:
    USA
    You should call in after the 72 hours has passed to get an update. Usually they will tell you if its been looked at or if there is something else as to why they haven't responded back to you.
     
  12. cburton81

    cburton81 Elite Member

    Joined:
    Dec 2, 2010
    Messages:
    1,722
    Likes Received:
    713
    Occupation:
    Self Employed
    Location:
    NY United States
    Home Page:
    If you were doing everything legit and not breaking any TOS of ebay then I would definitely call them being very polite with all of your information handy.