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How does GoDaddy deal with complaints?

Discussion in 'Domain Names & Parking' started by The Dean, Feb 26, 2012.

  1. The Dean

    The Dean Newbie

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    Can you use anonymous info? what about credit cards though? If they receive complaints then what do they do?
     
  2. ~blackhatdiva~

    ~blackhatdiva~ Newbie

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    I would be careful with GoDaddy. I've read numerous complaints about them freezing accounts due to vcc use and/or unverifiable account information (i.e., they call only to find out you gave them a bogus phone number).

    If you expect to have complaints against your domains, I personally would suggest that you find a different registrar. There are tons of people, perhaps many even on this forum, that will tell you GoDaddy doesn't respond well to complaints. Generally, they don't give you the option to defend yourself (or your attempts are ignored) and the end result is a lost domain.

    ~blackhatdiva~
     
  3. dirtbag

    dirtbag Senior Member

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    Godaddy is one of the worst, they will freeze your domains over the slightest little discrepancy or complaint. My advice is to get your domains elsewhere. Namecheap seems good, I haven't had an issue with them in the years I've been using them. Godaddy on the other hand I, and many many others have.
     
  4. The Dean

    The Dean Newbie

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    can you suggest an alternative please? pm if you have to to, thanks!
     
  5. axus_auto

    axus_auto Power Member

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    They don't.
     
  6. JFoulds

    JFoulds Power Member

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    Be especially careful.
    I've got a domain portfolio of a few hundred domains with them, I had a legal complaint (which was unfounded) levied against one which was protected under their DomainsByProxy scheme, they emailed me the complaint and then charged me $60 in 'administrative fees' for forwarding me the email.
     
  7. Mountaineer

    Mountaineer Senior Member

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    Yeah, Namecheap all the way! :)
     
  8. GangsterProfit

    GangsterProfit Junior Member

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    I can't stress this enough "Just stay away from GoDaddy".

    Namecheap for the win.
     
  9. InternetMayhem

    InternetMayhem Regular Member

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    I agree, the CEO of GoDaddy is a jerk and their interface is painful to use.
     
  10. dirtbag

    dirtbag Senior Member

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    All it takes is one bullshit "false whois" complaint and "oops, lol, lets just freeze your entire domain portfolio until you've faxed us every piece of identifying information you have down to us 5x over" Screw Godaddy...
     
  11. JACOb5

    JACOb5 Junior Member

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    By ignoring the complaint :p

    Tapatalk with Samsung Galaxy S2
     
  12. sikandar

    sikandar Senior Member

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    I had a domain registered with Godaddy. When Godaddy received a complaint for cyber squatting, they immediately removed my nameservers without even informing me of the notice. I immediately moved the domain and hosting to a Panama based service. Name.com is much better in my experience - they give enough time for you to reply and take action.
     
  13. JDRic

    JDRic Registered Member

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    I have a few domains at Godaddy that have "facebook" in it. I am planning on developing these and I too had a domain put on hold and later seized because of a trademark complaint earlier.

    So you are saying Name.com gives you enough time... would there by chance be a registrar out there that would simply ignore complaints?

    Any ideas?

    Thanks.
     
  14. Moneypulation

    Moneypulation Newbie

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    My advice is domainsite
    Never had problems with them PLUS they are offering a whois-protection for only $0.50 per year (GoDaddy takes about $10 afaik)
     
  15. rus1239

    rus1239 Newbie

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    I had godaddy as a host for a few years before I wised up and moved to another company. They seriously charged me an "administrative fee" of $20 JUST for forwarding a complainant's email to me (the website I was running at the time was getting dmca complaints every few months). I used all real info for my whois info, but just purchased their domainsbyproxy service which hides all your info. They did make my domain inaccessible (since it was hosted with them at the time) during the time it took me to reply to their DMCA complaint.
    Oh if you get a complaint on a friday afternoon, and even if you reply immediately, your site might not get reactivated until Monday since their copyright department doesn't work weekends.