I have 2 returns on ebay that are nothing but scammers. Return # 1: The guy joins ebay on sept. 2, and makes a purchase from me that same day. 3 days after the item shows delivered this guys opens a return claiming to have received an empty box. I dont dropship.. all my items are on hand and packed and shipped by me and I dont ship empty boxes. It evidently takes this guy 3 days to realize the box was empty. Return # 2: This second dude ironically joins on sept 2, and makes a purchase on sept 5, and a few days after the item is delivered opens a case of item not as described claiming it does not work. I approve the return and allow them to print a label through ebay. This person does not use the ebay label but instead uploads their own tracking number and it shows the item is on its way back to me. Well I get a notification from ebay saying that the return is delivered and that I should issue a refund. But when I check my mailbox there is no package there. I call my local post office inquiring about the tracking number and find out that the package was sent to a local business and was nothing more than a childs trading card in a box addressed to this business. The tracking number showed the package delivered to the correct zip code but of course the destination address was not mine and it did not contain the returned item. In ebays eyes the buyer had returned the package and was eligible for a full refund. So I immediately call ebay having tons of evidence that this fucker is trying to scam me and guess what? They told me that i should try to work it out with my buyer.. he could have mistakenly uploaded a tracking number in which an insignificant item was shipped to a random business in my zip code which in fact showed the item delivered and was sufficient proof of the return..... until of course my investigation proved otherwise. Yeah Right! So ebay sides with scammers and the legitimate seller is left to contend with this on their own... So how do you deal with these types of situations? I am a small time seller and if an item is defective then I need it returned to me so that I can make a claim with my vendor in order to be reimbursed... but pieces of shit like this are trying to game the system on my dime and get something for free.