xaviera
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- Mar 26, 2024
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Engaging with the community
Some large e-commerce brands don't interact with their customers. This gives smaller retailers a huge competitive advantage. Engaging with your community involves more than just customer service, such as answering questions about delivery times. It also builds good relationships. And there's no better way to do this than to respond in a way that makes customers feel like they're chatting with a buddy.
Some large e-commerce brands don't interact with their customers. This gives smaller retailers a huge competitive advantage. Engaging with your community involves more than just customer service, such as answering questions about delivery times. It also builds good relationships. And there's no better way to do this than to respond in a way that makes customers feel like they're chatting with a buddy.