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How Bad Do You Hate Customer Service?

Discussion in 'BlackHat Lounge' started by Dan Da Man, Dec 12, 2011.

  1. Dan Da Man

    Dan Da Man Elite Member Premium Member

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    I own a e commerce store and am having to deal with customers shipping etc., and I really really really hate it. It is one of the things I dread most in life.

    The product I sell I have no real care about and is probably why I hate it so much. If it were only people buying then I wouldn't care as much. But the niche I chose is all old people.

    So lesson learned. Do not start an e commerce store selling products which are really lame and that you have no interest in. It has only been six months too!
     
  2. thedon23

    thedon23 Elite Member

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    Outsource it :D
     
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  3. GangsterProfit

    GangsterProfit Junior Member

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    I agree, why not just outsource your customer service to a US based CSR. Get someone who cares about your customers and let you focus on growing your next site. You could also sell the site and bankroll the next one :)

    Brett Phillips
    CSR - LinkEmperor
     
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  4. Dan Da Man

    Dan Da Man Elite Member Premium Member

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    I was wondering that as well. Won't that be quite expensive? Literally at this point, I do not care how much it is. I am getting major anxiety and stressing over this. Life should be fun but when you deal with pissed off customers, it ain't no fun.
     
    Last edited: Dec 13, 2011
  5. Dan Da Man

    Dan Da Man Elite Member Premium Member

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    Anyone know of any good CSR agencies?
     
  6. download

    download Jr. VIP Jr. VIP Premium Member

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  7. Dan Da Man

    Dan Da Man Elite Member Premium Member

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    Literally they are. Actually this pretty much sums up my customers. Think of this added with hilibilly hicks!
     
  8. BassTrackerBoats

    BassTrackerBoats Moderator Staff Member Moderator Jr. VIP

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    Do not build any site in which you have no interest... passive or otherwise.

    I preach that on a regular basis.
     
  9. Dan Da Man

    Dan Da Man Elite Member Premium Member

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    Well, I wish i heard that advice earlier hahaha. So true
     
  10. mudbutt

    mudbutt Jr. Executive VIP Jr. VIP Premium Member

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    Get a good CS rep and your life will improve dramatically.
     
  11. Troshi

    Troshi Senior Member

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    I guess it would suck to have to do it... but I love dealing with support XD
     
  12. Dan Da Man

    Dan Da Man Elite Member Premium Member

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    Any advice on a CS company? Outsourc on odesk? Literally any customer service rep (even if they spoke a little English) would be better then I am.
     
  13. scully

    scully Junior Member

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    "Hello, my name is Peggy". LOL. Love that commercial.

    Seriously, you don't want to deal with customer service at nuance (Dragon Naturally Speaking). They are Cold.
     
  14. mudbutt

    mudbutt Jr. Executive VIP Jr. VIP Premium Member

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    Craigslist! Hire a female with a sexy voice. I wouldn't outsource CS though. Your CS represents your company/brand and outsourcing that to save a few bucks will bite you in the ass later on.
     
  15. BassTrackerBoats

    BassTrackerBoats Moderator Staff Member Moderator Jr. VIP

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    Playing golf with my Father once and my cell went off (it was on silent but I saw it blinking) and I knew it was a client.

    I said I hate it when those guys call.

    He said "You chose that business, deal with it or sell it."

    I sold it 3 weeks later... solid advice from a man that has more business sense than anyone I know and I know a lot of people.
     
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  16. Brainstorming

    Brainstorming BANNED BANNED

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    I love that quote. So true also.
     
  17. blackfairy

    blackfairy Regular Member

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    You just need to take it easier. I was like you a few years ago, always angry about retarded customers. But some day I figured, it isn't really worth the hassle. Some customers are so dumb that you can say whatever you want, they won't get it and still maintain their point. So it's just a waste of time to explain it to them over and over again. Today I'm not trying any more. I'm just like yes sir, you're right. I'm truly sorry, it's my fault. Of course it wasn't really my fault, but it makes them happy again and I have piece. Best solution in my opinion.
     
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  18. awtprod

    awtprod Junior Member

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    The sad fact is that all niches will have angry/stupid people. I got an email last week from someone asking why they couldn't get a discount. I replied saying "did you enter in the coupon code xyz?" They reply "great! Now it works." :p
     
  19. Dan Da Man

    Dan Da Man Elite Member Premium Member

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    I could just imagine a women doing my job ten times better. Especially a women that loves what she does. Really there is no brand with my site as its all google. And I sell someone else's product. So, I kinda don't really care about the brand as bad as that sounds. It just seems to kind of halt the growth progress when you are dealing with customers all day.

    P.S. this site isn't even making all that money either.