The first and last time that happened to me I was registering a .jp domain and fucked up the address. You have to have a legit Japanese address to register those. I called after a day or two and was told the info wasn't right so it got cancelled. Then I just found a real address and used it and it got straight through. So... that's my first suspicion.
I know it's a holiday weekend (in the US at least) but the few times I've needed them, Hostwinds has been very quick on responding to support issues. You are likely to get an answer faster directly from them than you will through BHW.
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