Hostwinds are becoming a nightmare

TERRIBLE SERVICE,
check this out, they have been limiting my service since weeks without telling me:
GSC 40k clicks:

GA 35k clicks...


just opened support ticket but it is utterly useless, support is real bad because they just copy paste the same message again and again.

they even have admitted to limiting my service since weeks and I have had no notice at all!
also, this is after being their customer for 6 years... I have 3 websites left with them, will migrate them ASAP and never look back

kimomalcolmx said:

TERRIBLE SERVICE, check this out, they have been limiting my service since weeks without telling me:

Click to expand...

I was using Reseller Pro from Brixly, but one of my sites was sold so I downgraded to Reseller Entry, the best hosting ever.

They are so stable, their support is top-notch, they have EU and US servers. I am not affiliated just sharing my experience. There are 2 good UK hosting. Guru and Brixly, you can compare them, but both are amazing.
https://brixly.uk/cpanel-reseller-hosting/

kimomalcolmx said:

TERRIBLE SERVICE,
check this out, they have been limiting my service since weeks without telling me:
GSC 40k clicks:
View attachment 204203
GA 35k clicks...
View attachment 204204

just opened support ticket but it is utterly useless, support is real bad because they just copy paste the same message again and again.

they even have admitted to limiting my service since weeks and I have had no notice at all!
also, this is after being their customer for 6 years... I have 3 websites left with them, will migrate them ASAP and never look back

Click to expand...

Unacceptable honestly... I hate the new ownership there. I migrated everything over to a VPS and haven't looked back. GL!

Switch domains. No need to do business where you're not happy.

Pipelin said:

I was using Reseller Pro from Brixly, but one of my sites was sold so I downgraded to Reseller Entry, the best hosting ever.

They are so stable, their support is top-notch, they have EU and US servers. I am not affiliated just sharing my experience. There are 2 good UK hosting. Guru and Brixly, you can compare them, but both are amazing.
https://brixly.uk/cpanel-reseller-hosting/

Click to expand...

How is their customer support service?

Rechustu said:

How is their customer support service?

Click to expand...

This was the response rate from my last ticket. Mostly they respond in under 15min, you can also call them but I didn't need that quick response so far.

Screenshot: my message is below, the response with the red ribbon is from the support.

kimomalcolmx said:

TERRIBLE SERVICE,
check this out, they have been limiting my service since weeks without telling me:
GSC 40k clicks:
View attachment 204203
GA 35k clicks...
View attachment 204204

just opened support ticket but it is utterly useless, support is real bad because they just copy paste the same message again and again.

they even have admitted to limiting my service since weeks and I have had no notice at all!
also, this is after being their customer for 6 years... I have 3 websites left with them, will migrate them ASAP and never look back

Click to expand...

Hey,

I am sorry you had less than a spectacular experience while using our service. I would love to get some more information. Can you please PM me with the domain name(s) in question?

I also see that in your chart the GA is from the 6th, while the GSC is from the 5th, so that extra day would account for some of the discrepancy, but clearly based on the numbers I see not all of it, unless the end dates do not match up.


We will get to the bottom of this, we do not do any throttling of any kind of any of our cloud plans, and any throttling done on the shared hosting plans is very very clearly outlined in the cPanel, and all limits are clearly outlined, and have not changed for many years.

Hostwinds said:

Hey,

I am sorry you had less than a spectacular experience while using our service. I would love to get some more information. Can you please PM me with the domain name(s) in question?

I also see that in your chart the GA is from the 6th, while the GSC is from the 5th, so that extra day would account for some of the discrepancy, but clearly based on the numbers I see not all of it, unless the end dates do not match up.


We will get to the bottom of this, we do not do any throttling of any kind of any of our cloud plans, and any throttling done on the shared hosting plans is very very clearly outlined in the cPanel, and all limits are clearly outlined, and have not changed for many years.

Click to expand...

my site was clearly being throttled, I have youtube comments that state "the site is not available" and also if you save history of your live support chats the person told me directly that my site was throteled since weeks or months... also, I told the live chat agent why was I not told I was using too much resources?? his answer was that I did not have the level of support to receive the notification and he sent me a FAQ support article of Hotwinds...

If I would have been aware of this I would have migrated to VPS long ago, what really bothers me is that I have been a client for 6-7 years, before this I have had no issue, but this has really put me off, I have migrated the site to OVH VPS and.. earnings and traffic have gone up,

I will send you a PM with the URL and my email used for hostwinds account,

Regards