hostgator live support is SUCKS

I've always had great support from them, last hosting package I bought was from NameCheap, now there support does suck, as does their DNS setup.

Really can't fault HG in any way.

40% live supports are Sucks!!

i have had pretty good experiences with hostgator live support, they are quick the answer me and i almost always got my questions answered.

Never had a problem with hostgator, I was with hostmonster previously, NOW THEY REALLY DO SUCK!

Well Hostgator support rocks compared to other services, but I prefer paying other services on VPS like Knownhost than a VPS on Hostgator, I had a terrible experience with Hostgator VPS. It got consumed on their ram with just only one Installation of Autoblogging in Wordpress.
Shared hosting is nice but do not have a forum with more than 5,000 users because they will tell you that you need a VPS and this will happend.
Try other services, look at reviews, in my personal experience I would recommend Knownhost, been working real good with it, just that the support is via email (but they are fast, like 5 min to respond).
So 2 minutes its not so bad in support.

Generally they can answer and solve 50% of the answers within minutes. For some more advanced stuff they do have to submit tickets.

I've only had one really poor experience with support online and had to get serious with them to get a tech on live chat that solved my problem. If you are having the same problem over and over again tell them you'll be emailing the CEO (his email is easy to find) and they'll get someone to help you thats knowledgeable within minutes.