Hostable SUCKS!!

P

promosirupiah

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I bought hostable hosting plan few moth ago when on promo $0.99 for 3 years. When my site cause them high cpu usage because my site is getting bigger an got a lot of traffic, they suddenly suspend me without notification, and I got no chance to fix it and no chance to backup my data. I bought 2 hosting plan, and now the 2nd hosting plan is suspended too, and again, no chance to fix it or back up at all.

Well, I can't do anything. They really irresponsible. They say they give me multiple chance, but actually it was not.

This is the conversation between me and their customer service.
Welcome to Hostable, Jeremy will be right with you.
Jeremy: Hello, and thank you for visiting today. We are currently experiencing a high volume of visitors. While you wait, please feel free to ask a question or state the nature of your visit. I will reply back as soon as possible.
me: It's about my suspended hosting service, when the traffic become large hostable suspend it without notification so I cannot fix it yet. Can you make the cpanel accessible so I can fix the script so it will become lighter
Jeremy: Just a moment please as I review this.
Jeremy: Thanks for your patience. Unfortunately your account will not be unsuspended because this has happened multiple times.
me: So when my site become larger you just suspend it without giving a chance to tweak it? The first hosting service I bought from hostable either, I don't have any chance to fix it, it just suspended without resolution how to resolve the problem.
me: Is it because I bought the promo hosting?
Jeremy: No it is not because you bought the promo hosting. There was an over usage of the resources and that effects other customers websites as well since you are in a shared hosting environment.
Jeremy: This is not the first time this has happened either.
me: So why can't you give a chance to fix the problem? I should able to make it lighter
Jeremy: We have already given you multiple chances and this continues to happen therefor this will not be unsuspended. Our admin has reviewed this and has made up there mind. You should always have a backup of all your files in case anything ever happens.
me: What do you mean muliple chance? I got no chance at all, it just suspended without notification. It just the same for the first, I have no chance at all to do anything.
Jeremy: Is this not the 2nd hosting plan that has been suspended/terminated? That means more than 1 and is multiple. You may want to go over our Terms of Service and you can view it here: http://www.hostable.com/Terms-of-Service.aspx
me: the 1st is terminated without notification and any chance, so I bought the second. You don't give any chance, just suspend the 1st hosting I bought and now the 2nd too. I cannot be called "multiple"
me: I bought 2 hosting plan, each of them didn't get any chance at all
Jeremy: Your 1st account should of been your notification. Now the 2nd account did the same thing. I am sorry but there is nothing we can do about this.
Jeremy: Is there anything else I may help you with at this time?
me: So I don't have a chance to back up my data?
Jeremy: You should always have a backup of all your files in case anything ever happens.
Jeremy: Is there anything else I may help you with at this time?
Click to expand...
So I close the conversation. Well, it really sucks.
 
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1. Tell them to give access only to your IP to make a backup.
2. Go to webhostingtalk.com and write a review so people can find out, they have an account there

I just gave up another shity company, that oversold their servers
 
You are trying to rip them just for your shady $0.99 from Virtual Credit Card.

Get some dedicated hosting Lame!

Hostable is better than few other good ones.
 
Thanks for sharing. I also have some sites in there. How much resources did you use? Shared hosting in only good for low traffic sites. If you got some high traffic sites maybe you should transfer to vps.
 
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I really doubt that they are better I saw some reviews and their server load is at 90, they don't make backups. They are scammers
 
Always havе your оwn backups, nevеr depend оn yоur provider (no matter which оne уou choose) tо backup your files for you. Bad things сan happen, hаvе happened аnd will happen to hosts fоr vаriouѕ reasons. Being ablе to start оver еlsewhere with а complete set оf recent backups makes all the difference іn case it hаppenѕ tо your host.
 
ADHD-Dude said:
1. Tell them to give access only to your IP to make a backup.
2. Go to webhostingtalk.com and write a review so people can find out, they have an account there

I just gave up another shity company, that oversold their servers
Click to expand...

Actually I don't really need the backup files, I just want to know what happen if someone else experience this problem too with hostable. Maybe I will write a review on webhostingtalk forum.

Evan Foster said:
You are trying to rip them just for your shady $0.99 from Virtual Credit Card.

Get some dedicated hosting Lame!

Hostable is better than few other good ones.
Click to expand...

So polite!
I just want to share my experience, I don't even care about my backup data on hostable. I ask them about this just to make sure about their solution. I have several webhosting plan on another company too, they always give a chance to make a backup. I already ask them is it because I'm using promo plan but they answer is "no".
I don't need dedicated, vps is already enough. I bought dedicated server few months ago when I still using wordpress for my autoblog, but now I make my own script so it take less cpu usage, but need a lot of file cache.

jheyslow said:
Thanks for sharing. I also have some sites in there. How much resources did you use? Shared hosting in only good for low traffic sites. If you got some high traffic sites maybe you should transfer to vps.
Click to expand...

I'm not sure how much, but after I move my sites to my vps, it take about 5GB disk space and about 1.5GB daily bandwith. My sites are content scraper that I make it myself.

ADHD-Dude said:
I really doubt that they are better I saw some reviews and their server load is at 90, they don't make backups. They are scammers
Click to expand...

Well, they are still good for some aspects, but I hate when they don't give a chance for tweaking my sites or back up. My experience with another hosting company they always give a chance to edit my site to make it lower cpu usage.

Typlo said:
Always havе your оwn backups, nevеr depend оn yоur provider (no matter which оne уou choose) tо backup your files for you. Bad things сan happen, hаvе happened аnd will happen to hosts fоr vаriouѕ reasons. Being ablе to start оver еlsewhere with а complete set оf recent backups makes all the difference іn case it hаppenѕ tо your host.
Click to expand...

Yes, that's so true, that's why I make my custom script so I don't really need a backup, but I'm thingking about what will happen if this happen to someone else.
 
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Using Hostable for a while now. no problems except when i add domains

the domains points to a default page first. But the support is quick.
 
Did you get your $.99 worth? I think so. Just because you didn't make backups isn't anyone's fault but yours.
 
Stop Bitching Hostable, 1.5gb bandwith per day is too much for a $.99 per yr shared hosting. Tell me other shared hosting that accept 1.5gb per day bandwith usage that wont banned you.

I been using hostable many months now so far no problem with them.
 
Typlo said:
Always havе your оwn backups, nevеr depend оn yоur provider (no matter which оne уou choose) tо backup your files for you. Bad things сan happen, hаvе happened аnd will happen to hosts fоr vаriouѕ reasons. Being ablе to start оver еlsewhere with а complete set оf recent backups makes all the difference іn case it hаppenѕ tо your host.
Click to expand...

So true, I just spent 1 week setting up emails again & restoring over 200 sites. By far the worst thing that's ever happened to me since I started this business.
 
Ask them for a backup. Then find a reasonably priced host or VPS/Dedi that can handle the load.. They aren't going to have 300+ customers sites go down on a box, because you are overusing resources!

cmon' now.
 
SahL said:
Using Hostable for a while now. no problems except when i add domains

the domains points to a default page first. But the support is quick.
Click to expand...
Yes, their support is good enough, but can't be compared to hostgator. HG is still the best customer support.

jhkoenig said:
Did you get your $.99 worth? I think so. Just because you didn't make backups isn't anyone's fault but yours.
Click to expand...
Yes, it's worth.

jheyslow said:
Stop Bitching Hostable, 1.5gb bandwith per day is too much for a $.99 per yr shared hosting. Tell me other shared hosting that accept 1.5gb per day bandwith usage that wont banned you.

I been using hostable many months now so far no problem with them.
Click to expand...

My sites's traffic is growing, when hostable suspend me it mean when reach about 1.5GB bandwith. The problem is they don'y give a chance to make me fix the problem or back up the data, eventhough it's not necessary for me, but what if this happen to another people?
 
common problem when peeps using A** plugins and lot traffic will coming... affected of this, you will suspended...

if your site has a lot traffic a day, you should use VPS or dedicated, not shared.... is your risky if your site hammer hosted with disturbing other user reason...
 
The same problem here! Yesterday I see it in my email account an email from hostable with this subject "Hosting Account Terminated"! Without any warnings, whitout nothing! The reason for what my account was terminated? The boys from live chat was tell me that is "confidential"! What is that? They are deleted all the files of my websites without any warning and is "confidential" the reason for what they are deleted my 40+ websites? I was asked for a backup, but I have any chance! They really sucks! I think it's normal the make that!
 
Their $1 promo hosting really sucks, but i have another one ($3/month if i remember good) and its working great!
 
gloom said:
common problem when peeps using A** plugins and lot traffic will coming... affected of this, you will suspended...

if your site has a lot traffic a day, you should use VPS or dedicated, not shared.... is your risky if your site hammer hosted with disturbing other user reason...
Click to expand...

I don't use any plugin, I don't even use wordpress, I made my own script. With my script I don't even care with the data left on suspended hosting, I just move my script on another hosting company. I already have some vps, some shared hosting, and I was using dedi before. I just to share my experience with hostable.

UriXipil said:
The same problem here! Yesterday I see it in my email account an email from hostable with this subject "Hosting Account Terminated"! Without any warnings, whitout nothing! The reason for what my account was terminated? The boys from live chat was tell me that is "confidential"! What is that? They are deleted all the files of my websites without any warning and is "confidential" the reason for what they are deleted my 40+ websites? I was asked for a backup, but I have any chance! They really sucks! I think it's normal the make that!
Click to expand...

I'm sad to hear that. My experience with another hosting company, they always give a chance to make a backup, but hostable won't give you a chance.

gergo2007 said:
Their $1 promo hosting really sucks, but i have another one ($3/month if i remember good) and its working great!
Click to expand...

You can read my chat log with them, he said that they do the same to another user, not because I'm using promo plan.

proseospecialists said:
They suck anyway I'm about to move my sites because the load time is horrible.
Click to expand...

Yes, and I often found my sites are error because of their server. Actually they server is good enough, but I think it just oversold.
 
for 0.99 for 3 years promo you expect them to fullfill your sites buttocks with 4000 users daily wow.mate give them a donation" you'll be back online
 
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