DR Resolved hghlevelmarketing vs. teslab software

Username: hghlevelmarketing

Please create your Dispute title using the format in the description below. hghlevelmarketing vs. smmsage.store

Are you the buyer or seller? Buyer

What is the date the incident took place? Nov 29, 2025

What is the name of the accused? @Teslab Software

Did you encounter the accused on BlackHat World? Yes

Have you started a chargeback with your bank or a Dispute with the payment provider over the transaction? No

Have you contacted the accused via DM (direct message) here on BlackHat World? Yes

Have you informed the accused of the Dispute? Yes

Please add the URL (link) to the location the transaction took place here on BlackHat World.
https://www.blackhatworld.com/seo/smmsage-store-fast-non-drop-high-quality-lifetime-refill-price-starting-0-001-ig-tiktok-fbi-yt-more.1537788/post-20148871

What product category best describes the product/service involved in your Dispute? SMM purchase

What is the USD amount involved in your Dispute? $25

Please describe the reason for submitting a Dispute, in detail.
Hi there
Despite repeated attempts to contact the seller, there has been no response or resolution. Tickets submitted through the support system have gone unanswered for over 5 days, leaving issues unresolved. Additionally, the accounts delivered were low-quality fake bots, which do not align with the advertised service or the premium prices charged.

Please see the attached screenshots showing the tickets that have not been responded to, orders not delivered marked as complete, the lack of refunds, and the low-quality accounts delivered.

We request your support to issue full refunds for all affected orders and address this matter promptly.

Thank you for your attention.

Please detail exactly how you have tried to resolve your issue before now.
We have reached out to the seller multiple times through their ticket support system, as shown in the attached screenshot, and also via Black Hat World. However, our tickets have remained unanswered for more than five days, and the issues have neither been resolved nor has a refund been issued.

What kind of outcome are you looking for from this Dispute?
We formally expect the following outcomes: a full refund of $25, the provision of top-quality service as explicitly outlined in the service description, and 24/7 customer support that promptly addresses and fully resolves any reported issues within a short timeframe. These standards must be met without delay, and we expect immediate action to ensure compliance.

Please paste any URLs that point to evidence for your Dispute.
https://www.blackhatworld.com/seo/smmsage-store-fast-non-drop-high-quality-lifetime-refill-price-starting-0-001-ig-tiktok-fbi-yt-more.1537788/post-20148871

Please upload any screenshots, videos, or other document files that point to the required evidence.


Please confirm you have sent a DM, here on BHW, to the accused? Yes

Please confirm there has been a 24 hour period between informing the accused of the dispute and right now? Yes

Please confirm that the transaction started on BHW via DM, sales thread, WTB/HAF threads, advertisement or signature. Yes

Please confirm that you have provided evidence of the transaction via URL, screen shot or video. Yes

Please confirm that you have explained what the dispute is about, in detail. Yes

Please confirm you have added all supporting evidence to show that you have a case for a dispute. Yes

By pressing the Submit button on this form, you certify that you have completed every step.

You acknowledge that skipping any of the requirements or failing to attach evidence that supports your case could result in this Dispute not only being deleted, but your account being given a warning. Yes

Information For The Accused
@Teslab Software, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Information For Everyone
Black Hat World staff members will not contact you outside of BHW at any point regarding your dispute. BHW staff members do not use Telegram, Skype, Discord, Whatsapp, etc under any circumstances. If someone contacts you on any of these third-party platforms claiming to be a staff member, block them immediately.

Hello, I am now available and preparing my defense and proofs. Thank you

Teslab Software said:

Hello, I am now available and preparing my defense and proofs. Thank you

Click to expand...

Please get it up in a timely manner.

Hello,

First of all, all issues have already been resolved. All tickets have always been responded to. However, you consistently refused to accept the solutions.


We informed you that you placed order number 16403 incorrectly. This is because you created two separate orders for the same service using the same link. Despite this being noted as a warning on our website, you still placed the incorrect order. However, even though it was your mistake, we refunded the cost of the uncompleted order.We told you that your order number.Our customer couldn't see this because they kept looking at the same screenshot. We had already issued the refund days earlier.



Order number 16402 is currently ongoing. You did not make a request for this order. If you had made a request to us, rest assured the issue would have been resolved.You could have requested expediting or cancellation.


We informed you that there was no issue with your order number 16401. The service name states "Reel comments with high-quality accounts." We explained the situation to you because you were unaware. You are expecting comments from real people. However, this is not the service you purchased.

High-quality bot accounts:

They have a biography,
their names are not random (they are real human names),
and their profile pictures are of real people.

Nothing is random. We reviewed the accounts in the comments sent to you, and you already sent these to us. The accounts are high-quality accounts as they should be. They are not random accounts.

Low-quality bot accounts:

No profile picture.
The name consists of random letters.
No biography.

Please take this into consideration. Place your next orders accordingly. Thank you

Teslab Software said:

Hello,

First of all, all issues have already been resolved. All tickets have always been responded to. However, you consistently refused to accept the solutions.

View attachment 491984
We informed you that you placed order number 16403 incorrectly. This is because you created two separate orders for the same service using the same link. Despite this being noted as a warning on our website, you still placed the incorrect order. However, even though it was your mistake, we refunded the cost of the uncompleted order.We told you that your order number.Our customer couldn't see this because they kept looking at the same screenshot. We had already issued the refund days earlier.

View attachment 491987

Order number 16402 is currently ongoing. You did not make a request for this order. If you had made a request to us, rest assured the issue would have been resolved.You could have requested expediting or cancellation.
View attachment 491991

We informed you that there was no issue with your order number 16401. The service name states "Reel comments with high-quality accounts." We explained the situation to you because you were unaware. You are expecting comments from real people. However, this is not the service you purchased.

High-quality bot accounts:

They have a biography,
their names are not random (they are real human names),
and their profile pictures are of real people.

Nothing is random. We reviewed the accounts in the comments sent to you, and you already sent these to us. The accounts are high-quality accounts as they should be. They are not random accounts.

Low-quality bot accounts:

No profile picture.
The name consists of random letters.
No biography.

Please take this into consideration. Place your next orders accordingly. Thank you

Click to expand...

@hghlevelmarketing, please have a look at this when you have a minute.

BassTrackerBoats said:

@hghlevelmarketing, please have a look at this when you have a minute.

Click to expand...

Teslab Software said:

Hello,

First of all, all issues have already been resolved. All tickets have always been responded to. However, you consistently refused to accept the solutions.

View attachment 491984
We informed you that you placed order number 16403 incorrectly. This is because you created two separate orders for the same service using the same link. Despite this being noted as a warning on our website, you still placed the incorrect order. However, even though it was your mistake, we refunded the cost of the uncompleted order.We told you that your order number.Our customer couldn't see this because they kept looking at the same screenshot. We had already issued the refund days earlier.

View attachment 491987

Order number 16402 is currently ongoing. You did not make a request for this order. If you had made a request to us, rest assured the issue would have been resolved.You could have requested expediting or cancellation.
View attachment 491991

We informed you that there was no issue with your order number 16401. The service name states "Reel comments with high-quality accounts." We explained the situation to you because you were unaware. You are expecting comments from real people. However, this is not the service you purchased.

High-quality bot accounts:

They have a biography,
their names are not random (they are real human names),
and their profile pictures are of real people.

Nothing is random. We reviewed the accounts in the comments sent to you, and you already sent these to us. The accounts are high-quality accounts as they should be. They are not random accounts.

Low-quality bot accounts:

No profile picture.
The name consists of random letters.
No biography.

Please take this into consideration. Place your next orders accordingly. Thank you

Click to expand...

@BassTrackerBoats @Teslab Software
Tickets have not been responded to for more than 5 days (see attached screenshots). Responses only started after we escalated these issues through the Dispute Resolution Center.

Additionally, Order ID 16401 is also false. Our team tracked all the profiles and took screenshots of every one of them. None of these profiles are high-quality accounts—all are fake/bot accounts with no posts and no followers. This is fully documented through screenshots, which clearly show that the accounts delivered by your service for commenting. none of these accounts have posts, followers, or genuine activity, indicating they are fake/bot accounts rather than authentic, high-quality profiles as promised in the service description. This clearly demonstrates that the service delivered does not match what was advertised and fails to meet the expected standards. do not match the service description and are not high-quality accounts as stated.

Order ID 16402 is already out of the delivery timeframe. This order was supposed to be fully completed and delivered on November 29, the same day it was placed. Given this delay, the issue should have been refunded long ago. Our team tracked all profiles for Order ID 16402 and took screenshots, which show that the accounts delivered do not match the service description.

Additionally, for Order ID 16403 (250,000 views), we addressed the issue via ticket support, and you stated that you would deliver the missing 250,000 views, which never happened.

We are requesting the full refund $25 presented in this dispute, as well as 24/7 ticket support and services of top quality as described. This is a business transaction, not a free service, and you delivered fake, low-quality bot accounts while charging high prices, which clearly does not match the service description or what was promised.

@Teslab Software - please issue a refund for $25.00 ASAP.

Not a credit to their account, but a refund to them.

BassTrackerBoats said:

@Teslab Software - please issue a refund for $25.00 ASAP.

Not a credit to their account, but a refund to them.

Click to expand...

Exactly. Refund to the payment method used

BassTrackerBoats said:

@Teslab Software - please issue a refund for $25.00 ASAP.

Not a credit to their account, but a refund to them.

Click to expand...

The total amount of orders our customer found problematic is $1.8 + $9.5. That comes to $11.3. It is not $25. However, there are never any problems with these orders. I think our customer misunderstands high-quality accounts. We recommend that they purchase from low-quality bot accounts. Then they will understand the difference in our accounts. Furthermore, the view order they purchased due to their own mistake has already been refunded. There is no issue here where we are in the wrong. We responded to them via live support and tickets, but the customer started spamming. We couldn't make sense of this. I think they didn't like the answers we gave. That's why our customer representative escalated the issue to us. The ticket page screenshot they sent shows their latest spam messages. Our responses are included in the tickets. We think they didn't want to send detailed information to prove themselves right. They created 5 tickets, all with the same message. We already responded to these. We are writing this because we believe we have the right to respond. We couldn't understand why you gave such a quick and definitive answer.

Teslab Software said:

The total amount of orders our customer found problematic is $1.8 + $9.5. That comes to $11.3. It is not $25. However, there are never any problems with these orders. I think our customer misunderstands high-quality accounts. We recommend that they purchase from low-quality bot accounts. Then they will understand the difference in our accounts. Furthermore, the view order they purchased due to their own mistake has already been refunded. There is no issue here where we are in the wrong. We responded to them via live support and tickets, but the customer started spamming. We couldn't make sense of this. I think they didn't like the answers we gave. That's why our customer representative escalated the issue to us. The ticket page screenshot they sent shows their latest spam messages. Our responses are included in the tickets. We think they didn't want to send detailed information to prove themselves right. They created 5 tickets, all with the same message. We already responded to these. We are writing this because we believe we have the right to respond. We couldn't understand why you gave such a quick and definitive answer.

Click to expand...

That is just noise.

Refund them as I requested and do it inside of 24 hours.

BassTrackerBoats said:

That is just noise.

Refund them as I requested and do it inside of 24 hours.

Click to expand...

Should I refund $11.30? Because there are only 2 problematic orders 9.3$+1.8$. Our customer only showed evidence of problems with 3 orders. One has already been refunded.

Teslab Software said:

Should I refund $11.30? Because there are only 2 problematic orders 9.3$+1.8$. Our customer only showed evidence of problems with 3 orders. One has already been refunded.

Click to expand...

Please reasd this:

https://www.blackhatworld.com/seo/hghlevelmarketing-vs-teslab-software.1776796/post-20176169

BassTrackerBoats said:

Please reasd this:

https://www.blackhatworld.com/seo/hghlevelmarketing-vs-teslab-software.1776796/post-20176169

Click to expand...

But why? You checked proof photos? Why 25$? What is this that requires me to make a quick decision and pay too much money? I sent you the evidence. I don't understand. I feel like I'm being treated unfairly here. Also, they didn't send the bank information. How can I get a refund?

Teslab Software said:

How can I get a refund?

Click to expand...

Since you know who the customer is, don't you have their payment information?

Just refund to that.

BassTrackerBoats said:

Since you know who the customer is, don't you have their payment information?

Just refund to that.

Click to expand...

Done.

Teslab Software said:

Done.

Click to expand...

@hghlevelmarketing, please confirm.

BassTrackerBoats said:

@hghlevelmarketing, please confirm.

Click to expand...

After contacting our bank, the $25 refund hasn't been reflected in the account. The seller needs to provide a screenshot of the $25 refund for our bank’s records. He has the payment method information used for the transaction, so this should be easily accessible. This must be done promptly.
@BassTrackerBoats @Teslab Software

hghlevelmarketing said:

After contacting our bank, the $25 refund hasn't been reflected in the account. The seller needs to provide a screenshot of the $25 refund for our bank’s records. He has the payment method information used for the transaction, so this should be easily accessible. This must be done promptly.
@BassTrackerBoats @Teslab Software

Click to expand...

@Teslab Software, please provide a screenshot of the refund.