dude, why bother? just get him to send back and refund, then repost on ebay. So you lose a couple of quid on postage! its the cost of doing business sometimes. Less stress, less hassel......
I am so glad that I dusted my sandals from eBay a long time ago. Every once in a while though, I think about selling on eBay again. Thank you so much for reminding me why I NEVER want to go on that site again! I hope you do not lose your phone and your money.
Just going to let you know, about 99% of all cases goto the buyer. Even if you don't feel it's right. Frankly, ebay probably doesnt read the case details. The best course of action is to offer a refund, papyal/ebay will basically force it anyway. I gave up trying to fight stupid cases a long time ago, to much stress and aggravation for nothing. Now if a problem comes up, I either replace it or refund it. Much easier.
Thats why i stopped using Ebay long ago, apart from the high fees, any disputes you get ALWAYS goes to the buyer.
like everyone said, dont waste your time and have him send it back. dont make it any harder for yourself than that a-hole has made for you.
I just wrote a full page explaining how I make money selling phones on Ebay but it triggered some sort of error. This is the first paragraph. You listed the phone as new and it was not. The photo shows the back only. This will be a big problem for you on Ebay. There is New in Box-NIB and New other which means that you are selling a brand new phone that has an opened box. This is what Ebay considers new. Regardless of what your notes say you can assume that they were never read.
Typical ebay buyer unfortunatley...drives you nuts! Best to hire a n outsourcer who handles all correspondence for you...it's the only way to save your sanity I.M.H.O. on Ebay.
Have them send the phone back at their expense and refund the money. You'll be better off in the end. Next time use Craigslist. The buyer can inspect the product and buy or not.
It's nearly impossible for a seller to win a "not as described" PayPal dispute. Get the phone back and return their money. At least then you can resell it and move on. It's infuriating, but PayPal doesn't really have a fair dispute process that collects evidence from both sides and then makes a decision (like most credit card companies have). Instead I think it's mostly automated and usually goes to the buyer. One more reason to hate PayPal! Good luck getting it resolved and hopefully you will be able to resell it quickly.
Funny that he's from the UK and called you an American twat. I have had so many similar paypal disputes from people from the UK, who never feel the need to email me with their problem first, before starting a dispute that I eventually win. Obviously everyone from the UK isn't like this, but there have been numerous times when someone files a claim on me and then will argue calling me a fat american, etc. I don't know what it is with people from the UK or their problem with Americans. I don't know if they are just more angry/aggressive or if they are just more high strung. I have always been polite and there have been 3 instances where UK buyers would completely freak out via email or in paypal disputes and always feel the need to point out that I'm an American or tell me to go eat at McDonalds. Again, I'm not saying all people from the UK are like this, it's just been my experience thus far with people disputing service/items on paypal. Politeness goes a long way with me, when someone argues with me, I'm a lot less likely to help the person out. Just my personal experience!
I'm from the UK and I wouldn't call you a fat American or a stupid yank... Well probably not anyway! Seriously though, I started selling a few Christmas items on eBay this year and I definitely won't again. Far too much hassle. I had a woman complain about the quality and price of the items that she ordered despite everybody else being over the moon with their orders. I ended up having to refund her 50% of the sale price. The items were personalised and therefore completely useless to me if she had sent them back. eBay and PayPal suck!
Sell with the attitude that the buyer is always right. Run it as a business with the idea that you're going to have to write off some transactions as a loss. Keep with it. Figure it out. Win it out.
Yeah screw that for a game of soldiers.......the more peole you deal with the more pr**'s you come across. I hate reatail ove rthe Net. It's a game of dealing with scumbags trying it on. At least B+M retail people will not try half the stuff they try over ther Net.
On Ebay they have basically give the customer the right to be a compelte prick and some take great delight in being so. You hav eto kiss ass to keep the happy and even then I am sure are having alugh at your expense. Al lthe while ebay/p/p do not give a toss about you.
