Ive thought about it, but i cant bring myself to do it. Im friends of the other family members and don't want to fall out with the as a result of this, but on the other hand, not getting the money for xmas when they know im relying on it isn't sitting too well with me either.
Ive had to chase the money from day one.
Best of it is, when i sent an email asking for the money, they were more interested in asking why, after 2 months, they were not showing on first page of google for keywords such as buggy, and pram....
i tried explainin about seo...but i don't think they understand the seo is something totally different from the website design part
Well this is one of those examples of friendship not mixing with business. It's all good until it's not, and then you have a situation that might affect a friendship.
It sounds like you're dealing with a brick and mortar business so having a website or not isn't going to kill their business. Since you don't want to just take the site down because they are friends, then just change it to a free version of providing them a website.
Code:
<html>
<head>
<title>Company Name's Website</title>
</head>
<body>
<br /><br /><center>
<h1>Company Name<h1>
<h2>Company Slogan<h2><br />
<strong>Location:</strong><br />
street address, city, state<br />
phone number<br /><br />
<strong>Store Hours:</strong><br />
10am - 7:30pm<br /><br />
<strong>Directions:</strong><br />
directions to store
</center>
</body>
</html>
Tell them that's the website you can give them for free. If they like the other website better then they need to pay you.
If they ask again about their position in the serps. Just explain the way you get on google is by passing the website around all over the internet. It's like fliers or mailers. The website is the flyer, (or mailer, or commercial), but you still have to pass them out. The more it's advertised the better it will place in google.
A lot of people don't get it when you talk about backlinking, but they can understand the idea of advertising. They just think the website itself is the advertising, but if the website is intended to promote a store then it's really just the advertisement. You still need to distribute it. Advertising is actually the creation AND distribution of an advertisement.
If they plan to actually sell on the website itself as well as promote the store, then the website isn't even the advertisement. It's just an extension of the store and again it will need to be advertised. If they want the website you made then they need to pay for it. Then if they also want you to advertise the website for them they'll need to pay for that as well.
If they don't like that then you're more than happy to give them that freebie webpage, if they don't want to pay for hosting either then just toss it onto a free hosting service and you'll be done with it. You will have done them a favor so there shouldn't be any hard feelings.